Remote Dispatcher - Fast-Paced Home Services (Service Titan)

Radiant Plumbing and Air Conditioning; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job description

Dispatcher job at Radiant Plumbing and Air Conditioning. Austin, TX.

Radiant Plumbing & Air Conditioning
Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out—we shine! From memorable service to a fun-loving company culture, we're a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don't let your future swirl down the drain—apply today and join the best in the business!

The Good Stuff:

• Medical, Dental and Vision Insurance
• Pet Insurance
• Work from home!
• Employee Discounts
• 401k with 4% company match
• PTO, Paid Holidays, Paid Parental Leave
• Company provided laptop, monitor, and headset

Our Ideal Candidate :

• Service Titan Experience is a must!
• Experience in the Home Service industry is highly preferred.
• Thrives in a fast-paced environment (i.e.: clock in, GO-GO-GO-GO, clock out)
• Strong attention to detail.
• Sound critical thinking & problem solving.
• Ingenuity and resourcefulness.
• Superhuman ability to multitask.
• Provides a 5-star customer experience.
• An empathetic and upbeat attitude.
• A backbone! Our dispatchers thrive under pressure.
• Driven for excellence.

Job Duties:

• Organize & coordinate daily schedules based on call priority & technician ability
• Dispatch & debrief our technicians
• Monitor performance of service techs
• Communicate with customers in a timely & effective manner
• Understand sales goals & hold team accountable

What you need:

• HS Diploma or GED
• 1+ year of dispatch experience, preferably dispatching technicians
• Proficiency with Microsoft Office or Google Suite
• Service Titan experience preferred
• High ability to multi-task and switch tasks quickly
• Excellent organizational skills

We are Radiant – hard to join, harder to leave!