Dispatcher

FailSafe Communications; Littleton (CO); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with Employer Matching

Paid Time Off

Holidays

Job summary

LONG Building Technologies, Inc. is seeking a Service Dispatcher to coordinate technicians and customer schedules, manage material deliveries, and ensure clear communication across channels. The role supports timely operations and requires strong organizational and customer service skills.

You will work with field, sales, and management teams, inform customers of scheduling changes, and ensure accurate timecards and purchase orders. On-site role with comprehensive benefits.

Qualifications

• 3 years dispatch or call desk experience or an equivalent mix of education and experience.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Strong customer service and written/verbal communication skills.

Responsibilities

• Coordinate schedules for technicians and customers, ensuring timely delivery of materials.
• Dispatch technicians based on priorities and liaise with customers to confirm times.
• Maintain paperwork including timecards, job setups and purchase orders; update teams.

Skills

Dispatch experience

Multitasking

Organizational skills

Customer service

Communication

Education

Associates degree in business

Tools

MS Project

Job description

LONG Building Technologies

LONG Building Technologies, Inc. is an Equal Opportunity Employer.

Dispatcher

Description

Position Purpose

The Service Dispatcher is responsible for coordinating the schedules of both the technicians and the customer, ensuring timely delivery of materials, and managing communication through electronic, paper, and phone channels between the company and the customer. They play a key role in maintaining the smooth flow and efficiency of the operational process.

Pay Range

$28.73 - $41.09 per hr. plus potential profit share.

Benefits

Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.

Essential Duties and Responsibilities

• Manage coordination tasks, including material and warranty purchases, returns, literature collection, and handling all incoming customer service requests.
• Schedule work based on priorities and needs, dispatching the appropriate technician(s) to ensure smooth operations.
• Coordinate with the customer to confirm the scheduled time for a technician to perform the required work.
• Ensure prompt and accurate completion of all necessary paperwork, such as timecards, job setups, and purchase orders.
• Maintain regular communication with field, sales, and management teams.
• Immediately inform customers of any changes to schedules or requests that cannot be accommodated, makes efficient use of communication tools.
• Keep supervisors updated on any relevant changes, customer feedback, or issues with pricing.
• Provide customers with confirmation of completed work through phone calls or emails.
• Demonstrate capability and interest in training others.
• Ensure no work is performed outside contractual obligations without proper compensation.
• Supply the sales team with qualified leads and notify them of any competitive sales activities.
• Understand the sales teams responsibilities for each account.
• Schedule services to meet contract requirements, optimize labor usage, and monitor customer satisfaction.
• Work with other dispatchers as part of a team to ensure success.
• Other duties as assigned.

Qualifications

• 3 years of dispatch or call desk experience, or an equivalent combination of education and experience.
• Demonstrated ability to manage multiple tasks at once in a fast-paced setting.
• Strong organizational skills with exceptional attention to detail.
• Ability to handle a high volume of calls while maintaining accuracy and efficiency.
• Excellent customer service skills, with the ability to stay professional and positive under pressure.
• Effective communication skills, both verbal and written, for engaging with customers and internal teams.

Preferred Qualifications

• Associates degree in business
• Experience with MS project
• No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role, wed love to learn more about you!

Physical Requirements

• This position may include routine sitting, lifting, bending, and kneeling.
• This position may include lifting to 25 lbs. from floor to countertop and countertop to floor.

Environment

• Inside office work environment

Competencies

To perform this position successfully, an individual must display the following qualities.

• LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

At LONG Building Technologies, we dont just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.