Dispatcher

Transdev North America; Allentown (Lehigh County); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Vacation: up to two weeks/year

5 sick days/year

Holidays: 7 standard paid holidays, 4 floating holidays/year

401(k) retirement plan

Medical, dental, and vision insurance

Short-term and long-term disability insurance

Job summary

Transdev North America is seeking a Dispatcher in Allentown, Pennsylvania, to support paratransit route operations. The role involves communicating with drivers, ensuring timely routes, and providing customer support. Candidates must have a valid Driver's License and 3-5 years of dispatching experience. The position offers competitive compensation between $18.00 and $20.00, a robust benefits package including vacation and 401(k), and requires flexibility to work weekends and evenings.

Qualifications

• Valid Driver's License required.
• 3-5 years' experience dispatching.
• Ability to remain flexible in a fast-paced environment.

Responsibilities

• Oversee road service through communication with drivers.
• Provide customer support for various trip concerns.
• Manage emergency situations for vehicle operators.

Skills

Excellent verbal skills

Interpersonal skills

Customer service skills

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical Degree

Tools

Computer skills

Job description

Transdev in Allentown, Pennsylvania is hiring a Dispatcher to support paratransit route operations throughout the Lehigh Valley and surrounding areas. Dispatchers oversee road service through communication with our drivers and provide customer support to our passengers. Candidates for this position must be available to work weekends and evenings.

Compensation

Competitive compensation package: minimum $18.00, maximum $20.00

Benefits

• Vacation: up to two (2) weeks/year
• Sick days: 5 days/year
• Holidays: 7 standard paid holidays, 4 floating holidays/year
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, ensuring routes begin on time, monitoring performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as assigned to ensure the efficient operation of the company.

Qualifications

• Valid Driver's License
• High School Diploma or GED; Technical Degree preferred
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.
• Ability to adapt and remain flexible in a fast‑paced environment.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Demands

• Must be able to work shifts or flexible work schedules as needed.
• Generally subjected to driving, long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.
• Ability to drive based on need and shortage.

Drug‑Free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.