Dispatcher

Transdev; West Orange (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Voluntary benefits

Job summary

Transdev in Maplewood, NJ is hiring an in-person Dispatcher to join our Essex County team. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev offers competitive compensation and comprehensive benefits; you will monitor performance, coordinate routes, and respond to incidents while maintaining high service standards.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching and knowledge of paratransit operations is beneficial.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Knowledge of traffic patterns and their impact on paratransit operations (preferred).
• Excellent communication skills in person, on the phone, and via two-way device.
• Strong computer skills and ability to learn new scheduling software.

Responsibilities

• Oversee road service by tracking performance, ensuring routes begin on time, and monitoring incidents.
• Provide customer support by addressing questions, concerns, cancellations, and no-shows.
• Manage emergencies for operators and liaise with emergency services.
• Review route performance daily and proactively respond to events affecting service.
• Manage run pullouts, openings, and closing runs in Dispatch & Scheduling.
• Record late pullouts, driver callouts, and closed routes.
• Reassign trips between runs promptly to maintain performance.
• Respond to driver requests for assistance and manage incidents.

Skills

Verbal communication

Interpersonal skills

Customer service

Problem solving

Analytical skills

Traffic pattern knowledge

Multitasking

Software learning

Education

High School Diploma or GED

Technical degree (preferred)

Tools

Microsoft Office

Paratransit scheduling software

Spare (preferred)

Job description

Transdev in Maplewood,155 Prospect Ave NJ is hiring an in-person Dispatcher to join our Essex County team. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

• Competitive compensation package of minimum $21.00/hour – Maximum $26.00/hour

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: medical, dental and vision, life insurance, 401k, and voluntary benefits

Key Responsibilities:

• Oversee road service assigned by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the operators and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Managing run pullouts and openings and closing runs in designated Dispatch & Scheduling
• Recording late pullouts, uncovered driver callouts, and closed routes
• Proactively managing runs to maintain service performance standards
• Reassigning trips between runs in a timely way, as needed
• Responding to driver requests for assistance
• Managing incidents and accidents in accordance with established policies and procedures
• Other duties as required.

Qualifications:

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching and prior experience as a driver for paratransitoperations may be beneficial.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Knowledge of traffic patterns and their Impact on paratransit operations, preferred
• Excellent communication skills in person, over the phone, and on a two-waycommunication device
• Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software (and preferably Spare) and the ability to learn new software
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Must be able to work flexible schedules as needed.
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy

Job Category: Dispatchers

Job Type: Full Time

Req ID: 8900

Pay Group: QQP

Cost Center: 163

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.