Dispatcher

Transdev North America; Houston (PA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement benefits

Company holidays

Job summary

A transportation service provider in Houston, PA, is seeking a Dispatcher to oversee road service and deliver customer support. The ideal candidate should have 3-5 years of dispatching experience and excellent customer service skills. Responsibilities include monitoring service performance, addressing customer inquiries, and managing emergency situations. This full-time position offers a starting pay of $19.50 per hour along with benefits like medical insurance and 401(k) retirement plans.

Qualifications

• 3-5 years of experience dispatching.
• Must be able to work shifts or flexible work schedules.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service performance measures and monitor incidents.
• Respond to customer inquiries regarding trips.
• Manage emergency situations for vehicle operators.
• Review route performance proactively.

Skills

Customer service orientation

Excellent verbal skills

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical Degree

Job description

Transdev in Meadowlands, PA is accepting applications for a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Employment Details

• Position subject to the Collective Bargaining Agreement.
• Starting payrate $19.50 per hour.

Benefits

• Medical, dental & vision after 90 calendar days of employment for full-time employees; life insurance; 401(k) retirement benefits; company holidays.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, ensuring routes begin on time, and monitoring performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years of experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to DOT drug testing and physical if applicable.

Physical Requirements / Work Schedule

• Must be able to work shifts or flexible work schedules as needed.
• Employee generally spends long periods sitting, typing, or looking at a computer screen.
• Work environment will be a combination of indoors and outdoors.

Drug-free workplace

• Eligible to work in the United States without requiring sponsorship.
• Successfully pass a pre-employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.