Dispatch Window & Logistics Customer Support Specialist

Manpower; Belleville (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup in Belleville, MI is seeking a Dispatch Customer Service Representative to keep daily warehouse and transportation operations moving. You will manage the dispatch window, assist drivers and carriers, and handle high-volume emails and system transactions with accuracy.

The role emphasizes professional communication, precise data entry, and teamwork across drivers, warehouse staff, and customers to ensure on-time pickups and deliveries.

Qualifications

• Experience in customer service, dispatch, transportation, or logistics preferred.
• Experience interacting with drivers, carriers, or transportation providers is highly desired.
• Strong computer and data-entry skills with attention to detail.

Responsibilities

• Serve as the primary dispatch window contact for drivers arriving for pickups and deliveries, ensuring a smooth check-in and check-out experience.
• Verify load information, shipment paperwork, appointment times, and driver credentials to ensure accuracy and compliance.
• Communicate dock assignments, loading instructions, and shipment updates to drivers in a clear, timely manner.
• Monitor shared email inboxes and respond promptly to customer, carrier, and internal team requests while tracking and tracing shipments.
• Review and process customer orders, manage shipping/receiving documentation, handle RMAs and shipment discrepancies, and maintain accurate records through data entry and system updates.

Skills

Customer service

Dispatch operations

Logistics coordination

Data entry

Communication

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

ManpowerGroup in Belleville, MI is seeking a Dispatch Customer Service Representative to keep daily warehouse and transportation operations moving. You will manage the dispatch window, assist drivers and carriers, and handle high-volume emails and system transactions with accuracy.

The role emphasizes professional communication, precise data entry, and teamwork across drivers, warehouse staff, and customers to ensure on-time pickups and deliveries.