Dispatch & Customer Service Specialist – Logistics

ManpowerGroup; Belleville (MI); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Résumé du poste

ManpowerGroup is seeking a detail-driven Dispatch Customer Service Representative in Belleville, MI. You will be the calm, professional point of contact that keeps daily warehouse and transportation operations moving, handling high-volume emails and system transactions to align drivers, warehouse teams, carriers, and customers from pickup to delivery.

Responsibilities include serving as the primary dispatch window contact, verifying load information, communicating updates, and ensuring accurate

Qualifications

• Previous customer service, dispatch, transportation, logistics, warehouse administration, or related experience preferred.
• Experience interacting directly with drivers, carriers, or transportation providers is highly desired.
• Strong computer skills, including the ability to navigate multiple systems efficiently (dual monitors preferred).
• Proficiency with Microsoft Outlook, Word, and Excel.
• High accuracy in data entry and documentation review, with strong organization, time management, and communication skills.

Responsabilités

• Serve as the primary dispatch window contact for drivers arriving for pickups and deliveries, ensuring a smooth check-in and check-out experience.
• Verify load information, shipment paperwork, appointment times, and driver credentials to ensure accuracy and compliance.
• Communicate dock assignments, loading instructions, and shipment updates to drivers in a clear, timely manner.
• Monitor shared email inboxes and respond promptly to customer, carrier, and internal team requests while tracking and tracing shipments.
• Review and process customer orders, manage shipping/receiving documentation, handle RMAs and shipment discrepancies, and maintain accurate records through data entry and system updates.

Connaissances

Customer service

Dispatch

Data entry

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to detail

Time management

Communication skills

Outils

Outlook

Word

Excel

Description du poste

ManpowerGroup is seeking a detail-driven Dispatch Customer Service Representative in Belleville, MI. You will be the calm, professional point of contact that keeps daily warehouse and transportation operations moving, handling high-volume emails and system transactions to align drivers, warehouse teams, carriers, and customers from pickup to delivery.

Responsibilities include serving as the primary dispatch window contact, verifying load information, communicating updates, and ensuring accurate