Dispatch Customer Service Representative

ManpowerGroup; Belleville (MI); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Résumé du poste

ManpowerGroup is seeking a detail-driven Dispatch Customer Service Representative in Belleville, MI. You will be the calm, professional point of contact that keeps daily warehouse and transportation operations moving, handling high-volume emails and system transactions to align drivers, warehouse teams, carriers, and customers from pickup to delivery.

Responsibilities include serving as the primary dispatch window contact, verifying load information, communicating updates, and ensuring accurate

Qualifications

• Previous customer service, dispatch, transportation, logistics, warehouse administration, or related experience preferred.
• Experience interacting directly with drivers, carriers, or transportation providers is highly desired.
• Strong computer skills, including the ability to navigate multiple systems efficiently (dual monitors preferred).
• Proficiency with Microsoft Outlook, Word, and Excel.
• High accuracy in data entry and documentation review, with strong organization, time management, and communication skills.

Responsabilités

• Serve as the primary dispatch window contact for drivers arriving for pickups and deliveries, ensuring a smooth check-in and check-out experience.
• Verify load information, shipment paperwork, appointment times, and driver credentials to ensure accuracy and compliance.
• Communicate dock assignments, loading instructions, and shipment updates to drivers in a clear, timely manner.
• Monitor shared email inboxes and respond promptly to customer, carrier, and internal team requests while tracking and tracing shipments.
• Review and process customer orders, manage shipping/receiving documentation, handle RMAs and shipment discrepancies, and maintain accurate records through data entry and system updates.

Connaissances

Customer service

Dispatch

Data entry

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to detail

Time management

Communication skills

Outils

Outlook

Word

Excel

Description du poste

As a detail-driven Dispatch Window Customer Service Representative, you’ll be the calm, professional point of contact that keeps daily warehouse and transportation operations moving. In this role, you’ll support dispatch window service while also handling high-volume email and system transactions—helping drivers, warehouse teams, carriers, and customers stay aligned from pickup to delivery.

Job Title: Dispatch Customer Service Representative

Location: Belleville, MI

Pay Range: $20.00/hour

Shift: Monday-Friday | 8:00 AM - 4:30 PM

What's the Job?

• Serve as the primary dispatch window contact for drivers arriving for pickups and deliveries, ensuring a smooth check-in and check-out experience.

• Verify load information, shipment paperwork, appointment times, and driver credentials to ensure accuracy and compliance.

• Communicate dock assignments, loading instructions, and shipment updates to drivers in a clear, timely manner.

• Monitor shared email inboxes and respond promptly to customer, carrier, and internal team requests while tracking and tracing shipments.

• Review and process customer orders, manage shipping/receiving documentation, handle RMAs and shipment discrepancies, and maintain accurate records through data entry and system updates.

What's Needed?

• Previous customer service, dispatch, transportation, logistics, warehouse administration, or related experience preferred.

• Experience interacting directly with drivers, carriers, or transportation providers is highly desired.

• Strong computer skills, including the ability to navigate multiple systems efficiently (dual monitors preferred).

• Proficiency with Microsoft Outlook, Word, and Excel.

• High accuracy in data entry and documentation review, with strong organization, time management, and communication skills.

What's in it for me?

• Work in a fast-paced logistics environment where your communication and accuracy directly impact service quality.

• Build strong relationships across drivers, warehouse operations, carriers, and customers as a key liaison.

• Take pride in keeping shipment documentation, records, and updates consistently correct and timely.

• Use your multitasking skills to manage emails, system transactions, and in-person dispatch window support.

• Join a role focused on professionalism, urgency, and problem-solving to resolve issues quickly.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.