Dispatch Transportation Specialist

DB Mobility Logistics AG; Town of Texas (WI); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Logistics Specialist to oversee U.S. International shipment logistics. This role involves dispatching 3rd party draymen, negotiating pricing, and ensuring timely pick-ups and deliveries. The ideal candidate will have a solid background in logistics, excellent customer service skills, and proficiency in Microsoft Office. Join a dynamic team where you can make a significant impact on transportation operations while navigating a fast-paced environment. If you're ready to take on new challenges and enhance your career in logistics, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in logistics and customer service.
• Proficient in Microsoft Office Suite, especially Outlook, Word, and Excel.

Responsibilities

• Dispatch 3rd party draymen for U.S. International shipment pick-ups.
• Negotiate pricing with 3rd party carriers to maximize profits.

Skills

Logistics Management

Customer Service

Negotiation Skills

Multi-tasking

Problem Solving

Email and Telephone Etiquette

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Tasks & Responsibilities:

1. To dispatch 3rd party draymen for U.S. International shipment pick-ups and deliveries using internal TMS systems.
2. To help educate and advise colleagues within the organization on the technical and non-technical tasks/needs associated to successfully sell and execute ocean marine drayage services for FCL movements.
3. To establish responsibilities and accountabilities for service failures.
4. To make sure that our pick-ups and deliveries are being conducted on time.
5. To streamline the transportation communications between internal and external customers.
6. To know and understand all dray needs by region for customer base both import and export.
7. To prioritize time-sensitive cargo and monitor all daily pick-ups and deliveries to ensure these are tendered to a carrier as needed.
8. To negotiate pricing as needed with 3rd party draymen to maximize profits taking advantage of one-way opportunities.
9. The Specialist will need to maintain constant communication with other team members to ensure use of carriers are efficient and effectively used.
10. The Specialist will aid both internal and external customers in regards to transportation inquiries.
11. The Specialist will ensure proper reporting; carrier invoicing and system event updates are conducted timely and accurately raising any issues outside of their immediate control that need to be addressed.
12. To help maintain carrier database with respect to providers, rates, expiration dates.
13. To assist with ocean product goals to eliminate risk (cost exposure) as much as possible.
14. To ensure compliance with DOT regulations and established internal policies and guidelines.
15. To perform other duties as assigned.

Details/Specification/Explanation of the role specific skills:

1. Bachelor’s degree preferred.
2. 3 - 5 years of experience in Logistics.
3. 3 - 5 years of experience in customer service.
4. Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel.
5. Knowledge of import/export transload operations.
6. A general understanding of ocean export/import operations and budgeting exercises.
7. Experience in carrier deliveries/recovery process and terminal port/CY requirements.
8. Ability to multi-task and maintain composure under pressure in a fast-paced environment.
9. Email and Telephone etiquettes.
10. Ability to troubleshoot day to day issues that may arise during pick-up or delivery process.
11. Ability to negotiate pricing with both 3rd party carriers and warehouses.