Transportation Specialist, Trans SME

Amazon; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to tackle customer escalations and enhance operational processes. This role involves collaborating with various teams to drive improvements in visibility tools and methods, ensuring actionable data is accessible to partners. The ideal candidate will possess excellent problem-solving abilities, strong communication skills, and a passion for customer advocacy. Join a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in fast-paced settings and are driven to create scalable solutions, this opportunity is perfect for you.

Qualifications

• Strong analytical, mediation, and problem resolution skills.
• Proven ability to manage multiple, competing priorities simultaneously.

Responsibilities

• Drive improvements to visibility tools and processes for actionable data.
• Communicate effectively with internal customers and present complex information.

Skills

Problem-solving

Communication Skills

Analytical Skills

Project Management

Process Improvement

Education

Bachelor's degree in a quantitative/technical field

Tools

SQL

Job description

In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs - all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders.

He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills. Responsibilities include, but are not limited to:

1. Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
2. Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely.
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
4. Strong analytical, mediation and problem resolution skills.
5. Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
6. Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
7. Strong understanding of process improvement techniques.

- Experience with SQL
- Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics