Dispatch & Transportation Lead

Reworld Waste; Warren (MI); On-site; USD 76,000 - 101,100; Full time

Benefits offered by this job

Medical

Prescription drugs

Vision

Dental

401(k)

Paid parental leave

Paid time off

Paid holidays

Job summary

Reworld Waste is seeking a dedicated Dispatcher to lead and coordinate transportation operations, supervising a team of truck drivers and interfacing with Health & Safety, Compliance, Maintenance and Facility Management in a fast-paced environment.

Reporting to the Area Transportation Manager, the role requires coordinating daily truck schedules, maintaining DOT compliance, monitoring logs, and delivering reliable service while building strong relationships with customers and drivers.

Qualifications

• H.S. diploma/GED required.
• Two (2) years or more managing, leading and developing direct reports required.
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry-related field required.
• Strong understanding of transportation logistics, including routing, scheduling, and carrier management.
• Excellent communication and interpersonal skills, with the ability to interact effectively with drivers, customers, and internal stakeholders.
• Experience in Environmental / Industrial waste hauling is preferred.
• Proficient understanding of DOT regulations, and Hours of Service Regulations.

Responsibilities

• Oversee the coordination of the daily scheduling of trucks and drivers, ensuring timely and efficient transportation of materials.
• Maintain high-volume communication with clients, drivers, and mechanics regarding delays, changes, cancellations, re-routing, and equipment repairs.
• Performs technical and timely duties to upkeep DOT permitting, equipment registrations, open road tolling account management (Ipass/EZpass).
• Monitor driver’s daily logs and hours of service.
• Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs, and annual DOT inspections.
• Maintain a fleet of commercial tractors and trailers at a high standard to meet CSA score improvements and reduce DOT violations.
• Maintain driver qualification files.
• Serve as the primary point of contact for sales personnel and customers regarding transportation needs and inquiries.
• Manage transportation providers for pick-up and receiving facilities, ensuring reliable service and adherence to company standards.
• Monitor shipments and communicate status updates to relevant stakeholders, including customers and internal teams.
• Proactively identify and address any transportation-related problems, collaborating with drivers and the management team to find effective solutions.
• Maintain prompt and efficient customer relations, addressing concerns and ensuring customer needs are met.
• Conduct interviews with potential drivers and participate in driver recruiting efforts to maintain an adequate workforce.
• Communicate regularly with team members to provide updates, address issues, and ensure alignment with goals and priorities.
• Oversee driver payroll processes.
• Collaborate with the administrative team on billing and other administrative tasks related to transportation operations.
• Manage a team by providing guidance, training, and performance reviews to maintain positive employee relations at the facility.
• Track key performance indicators (KPIs) related to transportation operations, analyzing data and preparing regular reports for leadership.
• Complete additional assigned duties.

Skills

Problem solving

Oral and written communication

Relationship building

Teamwork

Adaptability

Self-motivation

Organization and analytics

Inclusive work environment

Multitasking

Detail-oriented

Education

High School Diploma or GED

Job description

Reworld Waste is seeking a dedicated Dispatcher to lead and coordinate transportation operations, supervising a team of truck drivers and interfacing with Health & Safety, Compliance, Maintenance and Facility Management in a fast-paced environment.

Reporting to the Area Transportation Manager, the role requires coordinating daily truck schedules, maintaining DOT compliance, monitoring logs, and delivering reliable service while building strong relationships with customers and drivers.