Dispatch Operations Lead

WIN Waste Innovations; Taunton (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Industry-leading benefits

Flexible medical plans

Paid time off

Floating holidays

401k with company match

Tuition reimbursement

College loan reimbursement

Scholarship program for dependents

Parental Leave program

Inclusive culture

Employee engagement events

Employee resource groups

Job summary

WIN Waste Innovations seeks a Dispatch Supervisor to lead a team of Dispatchers in a centralized operation. You will oversee the coordination of drivers, trucks and containers to maximize capacity, improve productivity and ensure prompt, courteous service to all customers.

In collaboration with HR, you will mentor and coach staff, conduct performance evaluations, monitor attendance, enforce safety policies, and drive continuous improvement while maintaining a collaborative, outcomes‑driven work

Qualifications

• Requires a High School diploma or equivalent with a minimum of 3 years of experience in the transportation, management, logistics or waste industry.
• Proficient in Microsoft Word and Excel.
• Ability to communicate effectively and build a team.
• At least 12 months of managing a team of no less than 4.

Responsibilities

• Lead and evaluate Dispatcher performance; monitor attendance and conduct disciplinary actions per policy.
• Review dispatch reports, route execution and driver check-ins; optimize scheduling.
• Coordinate utilization of drivers, trucks and containers to maximize capacity and productivity.
• Provide oversight, training, and backup support to Dispatchers.
• Oversee overall department performance and ensure safety and policy compliance.
• Maintain a positive work environment and professional relations with customers and staff.

Skills

Team leadership

Effective communication

People management

Strategic thinking

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

WIN Waste Innovations seeks a Dispatch Supervisor to lead a team of Dispatchers in a centralized operation. You will oversee the coordination of drivers, trucks and containers to maximize capacity, improve productivity and ensure prompt, courteous service to all customers.

In collaboration with HR, you will mentor and coach staff, conduct performance evaluations, monitor attendance, enforce safety policies, and drive continuous improvement while maintaining a collaborative, outcomes‑driven work