Dispatch & Telecommunicator Trainee - Public Safety

911 Emergency Communications; City of Olean (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in South Dayton, NY is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction to learn call-taking, incident documentation, and operation of communications systems while supporting emergency response operations.

Training may extend to classroom, simulations, and supervised console work. Roles may include nights, weekends, holidays, and overtime as training progresses toward certifications and full performance

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Basic computer skills, clear communication and accurate typing are expected.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Clear communication

Computer skills

Customer service experience

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in South Dayton, NY is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction to learn call-taking, incident documentation, and operation of communications systems while supporting emergency response operations.

Training may extend to classroom, simulations, and supervised console work. Roles may include nights, weekends, holidays, and overtime as training progresses toward certifications and full performance