Public Safety Dispatcher Trainee

Emergency Telecommunicator Services; New Albany (IN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services is seeking Dispatcher Trainee and Telecommunicator Trainee candidates for Albany-based roles. Trainees will learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training combines classroom instruction, simulations, and supervised console work. Schedules may include nights, weekends, holidays, and overtime as trainee progress and assignments require.

Qualifications

• High school diploma or equivalent required; trainee roles may target applicants without dispatch experience.
• Basic computer skills, clear communication, and accurate typing are essential; willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments and training milestones.
• Maintain confidentiality and professional conduct.

Skills

Clear communication

Typing

Computer skills

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services is seeking Dispatcher Trainee and Telecommunicator Trainee candidates for Albany-based roles. Trainees will learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training combines classroom instruction, simulations, and supervised console work. Schedules may include nights, weekends, holidays, and overtime as trainee progress and assignments require.