Dispatch Tech Project Coordinator – On-Site Support

CEI; Naperville, Northern (IL, KY); Hybrid; USD 36,000 - 39,000; Full time

Job summary

CEI is seeking a Technical Project Coordinator (Dispatch) to support day-of-job events in Naperville, IL. This on-site role focuses on ensuring technician readiness, real-time support, and clear communication among field teams, customers, and internal stakeholders.

The successful candidate will track milestones, verify deliverables, and upload documentation within 24 hours of project closeout, maintaining accurate records in Comcast systems as required.

Qualifications

• Must have project coordination experience, ideally managing field service projects.

Responsibilities

• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated Comcast systems including but not limited to Smartsheet, ILEX, and any successor platforms designated by Comcast Business.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Comcast Business portals within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.

Skills

Project coordination

Job description

CEI is seeking a Technical Project Coordinator (Dispatch) to support day-of-job events in Naperville, IL. This on-site role focuses on ensuring technician readiness, real-time support, and clear communication among field teams, customers, and internal stakeholders.

The successful candidate will track milestones, verify deliverables, and upload documentation within 24 hours of project closeout, maintaining accurate records in Comcast systems as required.