Field Service Coordinator

CEI; Northern (KY); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

CEI is seeking a Technical Project Coordinator I in West Chester, OH to ensure day-of-service events run smoothly. You will verify technician readiness, support real-time needs, and coordinate communications across field teams, customers, and internal stakeholders.

You will track milestones and ensure documentation is completed and uploaded within 24 hours of closeout. Responsibilities include pre-dispatch readiness reviews, real-time support during installations, and maintaining status updates

Qualifications

• Experience coordinating field service projects.
• Ability to provide real-time operational support.
• Strong communication with field personnel, customers and stakeholders.

Responsibilities

• Conduct pre-dispatch readiness reviews and confirmation calls with technicians.
• Provide real-time operational and technical support during service events.
• Monitor progress against milestones and timelines.
• Track status and provide hourly updates in Comcast systems.
• Validate deliverables and upload documentation within 24 hours of completion.
• Serve as the day-of-job primary point of contact for all parties.

Skills

Project coordination experience

Job description

Job Title: Technical Project Coordinator I

Project Coordinator who ensures day-of-job service events run smoothly by confirming technician readiness before dispatch, supporting technicians in real time, and coordinating communications between field teams, customers, and internal stakeholders. Tracks milestones and progress, ensuring all deliverables and documentation are completed, approved, and uploaded within 24 hours of project closeout.

Work Location:

9407 Meridian Way West Chester OH 45069

Pay Rate:

$27/hr W2 + optional benefits (Medical, Dental, Vision, and 401k)

Duration of Contract:

Long term contract with extension/conversion possibility

Responsibilities:

• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated Comcast systems including but not limited to Smartsheet, ILEX, and any successor platforms designated by Comcast Business.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Comcast Business portals within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.

Required Skills:

• Project coordination experience, ideally managing field service projects.

Company Culture:

• From your first day, you’ll have the support and resources needed to grow your career to new heights and direction.
• Get ready to impact the lives of millions as you work together to create amazing experiences and breakthrough products at an exciting pace.

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.