After-Hours Dispatch & Service Coordinator

e Gallant; Crystal Lake, Northern (IL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

e Gallant in Illinois is seeking a dispatch/coordinator to manage service requests, schedule technicians across multiple locations, and confirm service completion. You will ensure quality assurance and act as the communication bridge between techs and clients, including afterhours and day teams.

The role requires strong customer service, clear communication, and proficiency with Microsoft Office and tech systems.

Qualifications

• Dispatch or coordinator experience, preferably in facilities services or construction.
• Experience scheduling service technicians across multiple locations.
• Strong customer service and communication skills.
• Proficient with Microsoft Office and technology systems.
• Able to prioritize and adapt in a fast-paced environment.
• Strong sense of urgency and attention to detail.
• Ability to communicate with technicians, clients, and vendors.
• Problem-solving mindset with a focus on cost and service.
• Self-motivated and willing to take ownership.

Responsibilities

• Accepting and dispatching service requests
• Coordinating schedule dates with all parties
• Confirming service completion
• Quality assurance
• Communication between techs and the client
• Communication between afterhours team and day team
• System and client updates

Skills

Customer service

Scheduling coordination

Communication skills

Dispatch experience

Tools

Microsoft Office

Technology systems

Job description

e Gallant in Illinois is seeking a dispatch/coordinator to manage service requests, schedule technicians across multiple locations, and confirm service completion. You will ensure quality assurance and act as the communication bridge between techs and clients, including afterhours and day teams.

The role requires strong customer service, clear communication, and proficiency with Microsoft Office and tech systems.