On-Site Technical Dispatch Coordinator

CEI; Naperville (IL); Sur place; USD 36 000 - 39 000; Plein temps

Résumé du poste

CEI in Naperville, IL is seeking a Back Technical Project Coordinator (Dispatch) to ensure day-of-job service events run smoothly by confirming technician readiness before dispatch, supporting technicians in real time, and coordinating communications between field teams, customers, and internal stakeholders.

You will track milestones, ensure required deliverables and documentation are completed and uploaded within 24 hours of project closeout, and provide hourly progress updates and primary

Qualifications

• Project coordination experience, ideally managing field service projects.

Responsabilités

• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated Comcast systems including but not limited to Smartsheet, ILEX, and any successor platforms designated by Comcast Business.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Comcast Business portals within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.

Connaissances

Project coordination experience

Description du poste

CEI in Naperville, IL is seeking a Back Technical Project Coordinator (Dispatch) to ensure day-of-job service events run smoothly by confirming technician readiness before dispatch, supporting technicians in real time, and coordinating communications between field teams, customers, and internal stakeholders.

You will track milestones, ensure required deliverables and documentation are completed and uploaded within 24 hours of project closeout, and provide hourly progress updates and primary