Technical Project Coordinator

NextGen Global Resources; Town of Texas (WI); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Job summary

NextGen Global Resources is seeking a contract DOJ Project Coordinator to support Comcast Business installations in Plano, TX. You will coordinate overnight installation projects across multiple sites and act as the primary liaison for field technicians, ensuring timely execution and high-quality deliverables.

You will monitor progress against milestones, provide real-time support, and manage documentation and portal uploads within 24 hours of completion, communicating with management and

Qualifications

• Coordinate overnight installation projects across multiple sites.
• Serve as primary contact for Field Technicians during installations.
• Verify technician deliverables and required verification steps.

Responsibilities

• Provide real-time operational and technical support to field technicians.
• Monitor progress against project milestones and timelines.
• Track project status in Comcast systems (Smartsheet, ILEX, portals).
• Validate completion of deliverables and upload documentation within 24 hours of project completion.
• Serve as primary point of contact for day-of-job communications.

Skills

Field technician coordination

Project coordination

Customer liaison

Documentation tracking

Tools

Smartsheet

ILEX

Customer portals

Job description

Job Description

Contract -$20-26/hr

Health, Dental, Vision + 401K

TX - Plano, 7900 Windrose Avenue

(4 days in office / 1 day remote)

• Tuesday / Wednesday / Thursday in Office
• Monday / Friday can be remote for one of these days
• Shift: 7-4 PM / 8-5 PM / 9-6 PM

What you'll be doing:

• Coordinateovernightinstallationprojects,supportingthedeploymentofnewsolutionstacksacrossmultiplesites.
• ServeastheprimarypointofcontactforFieldTechniciansduringinstallations,providingreal-timesupportthroughchatandcoordinatingwiththeManageronDuty.
• Verifytechniciandeliverables,includinginstallationphotos,documentation,andrequiredverificationsteps,toensureprojectqualityandcompliance.

Job Description:

The contractor shall provide Day of Job (DOJ) Project Coordinator services to support the successful execution of field service activities associated with Comcast Business installations, upgrades, professional services engagements, and remediation activities.

The DOJ Project Coordinator shall serve as the primary operational liaison between field technicians, project management, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of the scheduled work event.

The contractor shall be responsible for actively managing and coordinating day-of-service activities to ensure installations are executed in accordance with established schedules, technical requirements, customer expectations, and project milestones.

The contractor shall be responsible for the end-to-end installation from dispatch to releasing of technician per dispatched work order.

The contractor shall perform the following duties:

• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated Comcast systems including but not limited to Smartsheet, ILEX, and any successor platforms designated by Comcast Business.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Comcast Business portals within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.

Key Performance Indicators (KPIs)

• Installation Success Rates (Controlled and All-In).
• Milestone attainment rate during Installations.
• Hourly project update compliance.
• 98% accuracy of ticket documentation updates.
• Documentation upload compliance within 24 hours.
• Customer satisfaction scores.
• Coordinating implementation timelines, ensuring deliverables are approved.
• Updating project statuses hourly, strictly adhering to client-dictated scheduling deadlines
• Conducting preparatory confirmation calls with field technicians to ensure punctuality and readiness for service
• Informing management and clients of project statuses and escalating change requests through the approved process
• Escalating field operational issues to management for immediate attention and resolution
• Meeting KPI objectives by maintaining productivity standards and timely task completion
• Managing material procurement and delivery logistics, including accurate purchase order creation in compliance with purchasing policies
• Assisting with the coordination of field service operations, ensuring seamless execution and adherence to established protocols
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and 40 hrs per week.
• Other duties and responsibilities as assigned.

Company Description

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