Dispatch Team Lead - Scheduling Excellence & Coaching

Smart Care Equipment Solutions; California; Hybrid; USD 65,000 - 84,000; Full time

Job summary

Smart Care Equipment Solutions seeks a Dispatch Manager in Anaheim, CA to lead and develop a team of dispatchers, ensuring efficient routing and top-notch service for field technicians. You will coach staff, drive performance against SLA metrics, and collaborate with HR, Billing, IT, and operations to deliver outstanding customer outcomes.

The role requires 2+ years of dispatch leadership in a customer-focused, SLA-driven environment, with experience managing both onsite and remote teams.

Qualifications

• 2+ years of dispatch leadership in a customer-service/SLA-driven environment.
• Experience leading both onsite and remote teams preferred.
• Proficiency with Google and Microsoft Office; familiarity with Workday; SAP or CRM experience.
• Strong organizational and communication skills; ability to coach and develop staff.

Responsibilities

• Lead and develop a team of dispatchers to ensure efficient routing and service delivery.
• Coach, train, and set clear expectations to exceed SLAs.
• Onboard new dispatchers and monitor performance against metrics.
• Collaborate with HR, Billing, IT and other departments to drive improvements.
• Manage both onsite and remote dispatch staff and drive cross-functional initiatives.

Skills

Team leadership

Coaching

Customer service

Communication

Cross-functional collaboration

Dispatch leadership

Education

High School diploma

Tools

Workday

SAP

CRM

Google Workspace

Microsoft Office

Job description

Smart Care Equipment Solutions seeks a Dispatch Manager in Anaheim, CA to lead and develop a team of dispatchers, ensuring efficient routing and top-notch service for field technicians. You will coach staff, drive performance against SLA metrics, and collaborate with HR, Billing, IT, and operations to deliver outstanding customer outcomes.

The role requires 2+ years of dispatch leadership in a customer-focused, SLA-driven environment, with experience managing both onsite and remote teams.