Dispatch Support

civil-recruit; Union (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Civil Recruit is looking for a Scheduler Assistant to provide administrative support at Elizabethtown Gas. The role requires effective communication with customers regarding scheduling and responsiveness in emergency situations.

This temporary position is hybrid and involves working 1 to 3 days on-site at the SJI Green Lane office. Strong problem-solving and communication skills are necessary to manage urgent customer needs.

Qualifications

• Experience handling emergency calls effectively under pressure.
• Ability to assess situations and coordinate resolutions.
• Strong communication skills for scheduling details.

Responsibilities

• Make outbound calls to customers for scheduling.
• Handle emergency calls calmly and provide instructions.
• Assess situations quickly and coordinate responses.

Skills

Outbound calls

Emergency calls

Job description

The Scheduler Assistant will join a dynamic team dedicated to ensuring that Elizabethtown Gas adheres to regulatory requirements and efficiently manages customer workload. This temporary position will provide vital administrative support to the team.

This is a hybrid role requiring 1 to 3 days on-site each week at the SJI Green Lane office. The position is initially a six-month contract with the potential for extension based on performance and business needs.

Shift: 7:00 AM to 4:00 PM EST

Responsibilities

• Proficient in making outbound calls to customers and communicating scheduling details.
• Experienced in handling emergency calls, remaining calm, and providing clear instructions under pressure.
• Strong problem-solving skills, with the ability to quickly assess situations and coordinate effective resolutions.

Requirements

• Ability to make outbound calls to customers and clearly communicate scheduling details.
• Experience handling EMERGENCY calls.
• The ability to remain calm, clear, and concise while addressing urgent customer concerns and providing necessary instructions in high-pressur​e situations.
• Capability to stay composed and focused during emergencies, managing both personal stress and handling customer emotions effectively to provide reassurance and solutions.
• Ability to quickly assess emergency situations, determine the best course of action, and coordinate responses to resolve issues efficiently.

Skills

• Outbound calls
• Emergency calls