Scheduling Coordinator / Customer Service Representative

CEI; Harrisburg (Dauphin County); Hybrid; USD 28,413 - 40,467; Full time

Job summary

CEI is seeking a Customer Support & Scheduling Coordinator in Harrisburg, PA. This 12-month hybrid contract role pays $25/hour plus optional benefits.

The role centers on customer inquiries, scheduling coordination, and administrative support, with a hybrid schedule requiring three days in the office. Key responsibilities include serving as the main contact for calls and emails, logging communications, guiding customers on pre-job requirements, and coordinating scheduling activities with the

Qualifications

• Customer service excellence and the ability to address inquiries effectively.
• Strong verbal and written communication skills.
• Experience in scheduling, dispatch, or administrative coordination.
• Ability to log and report communications accurately.
• Proactive scheduling support and customer contact.
• Familiarity with creating work packets and processing job cards.
• Attention to detail verifying holds and scheduling.
• Ability to handle property damage investigations and coordinate related work.

Responsibilities

• Serve as central point of contact for all incoming customer calls/emails.
• Address questions/concerns and route when needed.
• Log calls and report weekly.
• Assist schedulers with proactive customer contacts in scheduling.
• Provide guidance on pre-job requirements and appointments.
• Maintain communication logs and weekly reporting.
• Support in creating work packets and processing job cards.
• Remove job holds after verification and schedule related tasks.

Skills

Customer service

Verbal communication

Written communication

Scheduling experience

Administrative coordination

Inquiries handling

IVR familiarity

Work order tracking

Tools

IVR systems

Work order systems

Job description

Back Scheduling Coordinator / Customer Service Representative
Managed Services and Support Harrisburg , Pennsylvania Contract Hybrid Jul 29, 2026

Customer Support & Scheduling Coordinator

Job at a Glance

Title:Customer Support & Scheduling Coordinator
Location:Harrisburg, PA
Contract:W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
Pay:$ 25/hour + optional medical, dental, vision, 401(k) match

Overview

This role involves providing customer support and scheduling assistance within a dynamic environment. The successful candidate will serve as a central point of contact for customer inquiries, coordinate scheduling activities, and support administrative operations. Read further to understand the key responsibilities and requirements for this position.

Key Responsibilities

• Serve as central point of contact for all incoming customer calls/emails
• Address customer questions/concerns as much as possible
• Delegate to appropriate individual/group if unable to address
• Log customer calls and report out weekly
• Assist schedulers with proactive customer contacts throughout the job scheduling process
• Provide clear guidance for customers on pre-job requirements (ex. inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
• Schedule customer appointments, issue reminders/confirmations
• Maintain log of all communications to report out weekly
• Provide other scheduler assistance as needed
• Assist in creating work packets
• Assist in processing bundled job cards
• Remove job holds once verified
• Create IVR appointments
• Assist in work order close out
• Schedule temporary disconnects
• Investigate property damage claims and schedule work if PPL liability is determined

Required Skills

• Customer service skills with the ability to address inquiries and concerns effectively
• Strong communication skills, both verbal and written
• Experience in scheduling, dispatch, or administrative coordination
• Ability to log and report communications accurately
• Proactive approach to customer contact and scheduling support
• Ability to assist with administrative tasks such as creating work packets and processing job cards
• Attention to detail in verifying job holds and scheduling appointments
• Ability to investigate property damage claims and coordinate related work
• Familiarity with IVR systems and work order processes
• Ability to work in a hybrid environment, with three days per week in the office

No Education Requirements

Preferred Skills

• Experience in customer support within utility or service industries
• Knowledge of pre-job requirements and scheduling procedures
• Ability to handle multiple tasks simultaneously
• Strong organizational skills and attention to detail
• Experience with property damage investigations and scheduling

Why Should I Apply?

This position offers an opportunity to work in a collaborative environment supporting essential operational functions. If you possess strong customer service and scheduling skills, this role provides a meaningful way to contribute to operational success.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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