Dispatch Supervisor: Lead Safe, On-Time Road Service

Transdev North America, Inc.; Napa (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

2 weeks vacation

5 sick days

6 holidays

401(k)

Medical insurance

Dental & vision

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev in Napa, California is seeking a Dispatch Supervisor to oversee road service, coordinate with operators, and deliver strong customer support focused on safety. The role requires bilingual skills and CDL eligibility, with a focus on reliable, courteous service.

The position offers competitive hourly wages and standard benefits. You will monitor performance, handle emergencies, and ensure routes run smoothly, with opportunities for career growth within Transdev’s nationwide operations.

Qualifications

• High School Diploma or GED required; technical degree preferred.
• 3-5 years' dispatching experience.
• Bilingual English/Spanish preferred, not required.
• CDL eligibility required.
• Excellent verbal, interpersonal, and customer service skills.

Responsibilities

• Oversee road service by tracking trip performance, on-time starts, and incidents.
• Provide customer support for questions and concerns about trips, no-shows, cancellations, and missed trips.
• Manage emergency situations for operators; liaise with carriers and emergency services.
• Manage daily service by reviewing route performance and pro-active problem solving.
• Other duties as required.

Skills

Dispatching experience

Bilingual EN/ES

Customer service

Safety awareness

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev in Napa, California is seeking a Dispatch Supervisor to oversee road service, coordinate with operators, and deliver strong customer support focused on safety. The role requires bilingual skills and CDL eligibility, with a focus on reliable, courteous service.

The position offers competitive hourly wages and standard benefits. You will monitor performance, handle emergencies, and ensure routes run smoothly, with opportunities for career growth within Transdev’s nationwide operations.