Dispatch Supervisor: Road Mobility & Safety Lead

Transdev; Napa (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Paid vacation

Holidays and sick time

Retirement and insurance benefits

Job summary

Transdev is seeking a Dispatch Supervisor in Napa, CA to oversee road service by coordinating with operators and providing customer support to clients with a focus on safety.

The role requires 3–5 years of dispatching experience, the ability to obtain a CDL, and strong communication and analytical skills. Competitive wages and comprehensive benefits support a stable work environment at Transdev.

Qualifications

• High School Diploma or GED; Technical degree preferred.
• Bilingual English/Spanish preferred, not required.
• 3-5 years' experience dispatching.
• Must be able to obtain CDL.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical per DOT 49 CFR Part 40.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Dispatching experience

Customer service

Bilingual English/Spanish

CDL

Safety-minded

Flexibility

Education

High School Diploma or GED

Technical degree preferred

Job description

Transdev is seeking a Dispatch Supervisor in Napa, CA to oversee road service by coordinating with operators and providing customer support to clients with a focus on safety.

The role requires 3–5 years of dispatching experience, the ability to obtain a CDL, and strong communication and analytical skills. Competitive wages and comprehensive benefits support a stable work environment at Transdev.