Dispatch Supervisor: Route & Driver Support Lead

WeDriveU, Inc.; Naples (FL); Hybrid; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life保险

401(k) with 4% employer match

Paid holidays

Job summary

WeDriveU, Inc. is hiring a Dispatcher in Naples, FL to handle a high volume of calls, coordinate with drivers, and respond to email inquiries. You will problem-solve and ensure smooth passenger experiences across routes.

Ideal candidates have at least 3 years in dispatch or customer service, excel in detail, and are proficient with Microsoft Office. CDL and bilingual abilities are a plus but not required; shift hours are to be determined.

Qualifications

• 3+ years experience in dispatch, call center, customer service or hospitality.
• Detail oriented with strong organizational skills.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Experience using multiple software programs with many open tabs.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment.
• TMS experience preferred but not required.
• CDL preferred but not required.
• Bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers for pickups and drop-offs.
• Investigate and resolve customer concerns.
• Monitor traffic flow and send alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure compliance with policies, safety rules, and regulations.
• Additional duties may apply.

Skills

Dispatch experience

Customer service

Microsoft Office

Multitasking

Communication

Bilingual

Tools

Transportation Management System (TMS)

Job description

WeDriveU, Inc. is hiring a Dispatcher in Naples, FL to handle a high volume of calls, coordinate with drivers, and respond to email inquiries. You will problem-solve and ensure smooth passenger experiences across routes.

Ideal candidates have at least 3 years in dispatch or customer service, excel in detail, and are proficient with Microsoft Office. CDL and bilingual abilities are a plus but not required; shift hours are to be determined.