Dispatch Supervisor (Posting for UNMC Employees Only)

University Of Nebraska Medical Center; Omaha, Northern (NE, KY); On-site; USD 65,000 - 98,000; Full time

Job summary

The University of Nebraska Medical Center in Omaha, NE is seeking a Dispatch Supervisor for UNMC employees only. The role oversees dispatch center operations, directs staff, assigns work, and ensures proper staffing, while coaching performance and applying corrective action.

Responsibilities include supporting medical staff and public safety officers, coordinating CAD, CJIS, CCTV, alarm systems, and related tools, plus records, found property, purchasing, and inventory.

Qualifications

• High School education or equivalent.
• 3 years dispatch experience with ability to communicate in routine and stressful situations.
• Must complete NCIC Training course in Nebraska within 12 months of employment.
• Must obtain ENP designation through NENA within 24 months of employment.

Responsibilities

• Oversee dispatch center operations and supervise staff.
• Schedule employees to maintain proper staffing levels.
• Provide coaching, performance management and corrective action as needed.
• Troubleshoot CAD, CJIS, CCTV, alarm monitoring software and related systems.
• Manage records, found property, purchasing, inventory and related support tasks.

Skills

ADAPTABILITY

BUDGETS / COST CONTROL

COMMUNICATION

DECISION MAKING / JUDGMENT

JOB KNOWLEDGE

PEOPLE DEVELOPMENT

PROBLEM SOLVING / ANALYSIS

RESULTS FOCUS

QUALITY SERVICE

TECHNOLOGY

TEAM LEADERSHIP

TYPING

Education

High School education or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Dispatch Supervisor (Posting for UNMC Employees Only)

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Omaha, NE

Requisition Number

Staff_14956

Department

Public Safety 50000755

Business Unit

Business & Finance

Reg-Temp

Full-Time Regular

Work Schedule

Day; evening; night and weekend hours; Schedule varies.

Remote/Telecommuting

No remote/telecommuting opportunity

Position Summary

POSTING FOR UNMC EMPLOYEES ONLY

The Dispatch Supervisor oversees and coordinates the activities of the dispatch center and dispatch personnel; responsible for directing and supervising subordinate staff; assigns and delegates work projects; schedules employees to ensure and maintain proper staffing levels; conducts performance management including evaluating work performance, coaching, and mentoring; implements corrective action for performance and conduct issues.

The Dispatch Supervisor has the ability to perform the full range of dispatch duties in addition to overseeing the dispatch center operations. Duties are in support of medical staff and public safety officers, providing for the protection, safety, and security of students, faculty, and staff at UNMC and UNO , related properties, and visitors.

Responsibilities also include troubleshooting critical operations programs to include computer-aided dispatch ( CAD ), criminal justice information systems, building access software and hardware inclusive of CCTV , alarm monitoring software, and performing a variety of support functions including alarm monitoring and processing, records management, found property management, and purchasing, supply and inventory.

Working Title

Dispatch Supervisor (Posting for UNMC Employees Only)

Job Title

Public Safety Specialist (Para)

Salary Grade

PS23H

Appointment Type

C2 - REG OFF/SERV HRLY

Salary Range

$31.250 - $46.875/hourly

Job Requisition Begin Date

08/28/2026

Application Review Date

09/08/2026

Review Date Information

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education

High School education or equivalent

Required Experience

3 years

Dispatch experience that demonstrates the ability to communicate effectively in routine and stressful situations.

Required License

Yes

Must be able to successfully complete the NCIC Training course in the State of Nebraska within 12 months of employment.

Must be able to obtain the Emergency Number Professional ( ENP ) designation through NENA within 24 months of employment.

Required Computer Applications

Microsoft Excel, Microsoft Word, Microsoft Outlook

Required Additional Knowledge, Skills and Abilities

• ADAPTABILITY – Adapts to change, is open to new ideas, willingly takes on new responsibilities, handles pressure, and adjusts plans to meet departmental/business enterprise needs.
• BUDGETS / COST CONTROL – Plans for and uses resources efficiently. Always looks for a way to reduce costs. Creates and contributes to accurate and realistic budgets. Tracks and adjusts budget accordingly.
• COMMUNICATION – Communicates well both verbally and in writing. Completes accurate and punctual reports, demonstrates good listening skills. Demonstrates behavior that is welcoming, friendly, open and approachable.
• DECISION MAKING / JUDGMENT – Recognizes problems and responds appropriately. Systematically gathers information, sorts through complex issues and seeks input from others. Addresses root cause of issues and makes timely decisions. Ability to make difficult decisions. Communicates decisions to all appropriate personnel/departments/shareholders.
• JOB KNOWLEDGE – Demonstrates the necessary management, administrative, professional and/or technical skills to meet or exceed position expectations. Uses common sense approach to completing tasks and meeting deadlines. Keeps job knowledge current, is in command of all critical issues that develop day-to-day on the job. Seeks to increase job knowledge and value to organization.
• PEOPLE DEVELOPMENT – Provides feedback and coaching to team. Rewards hard work, innovative thought processes, and takes a mentoring role. Responsible for challenging and developing employees. Effectively embraces the diversity of skills and leverages and improves the skills of all direct reports. Defines position requirements and necessary skills and embraces/encourages diversity in the applicant pool.
• PROBLEM SOLVING / ANALYSIS – Breaks down problems into smaller components, understanding underlying issues. Ability to simplify and process complex issues, and understand the difference between critical details and unimportant facts. Focuses attention on the primary source or cause of a problem. Demonstrates the ability to identify and successfully resolve issues before they become significant problems.
• RESULTS FOCUS – Targets and achieves results by setting goals, prioritizing tasks, and overcoming obstacles. Accepts accountability for results achieved. Provides direction, leadership and motivation.
• QUALITY SERVICE – Ability to handle internal/external customer questions, concerns, and complaints effectively. Communicates positively and maintains a pleasant, approachable, professional image.
• TECHNOLOGY – Ability to operate standard office computers and software, successful operation of highly complex equipment/tools to achieve functional area objectives.
• TEAM LEADERSHIP – Anticipates and resolves conflict. Is able to turn team diversity into opportunities to coach and educate while effectively utilizing team talents. Listens well and diffuses conflict before it starts.
• TYPING – Ability to type a minimum of 35 WPM with 90% accuracy demonstrated through pre-interview testing.

Preferred Education

Relevant coursework/specialized training or equivalent

Bachelor’s Degree in related field

Preferred Experience

• Dispatch experience with a public safety department in law enforcement or hospital facility.
• One (1) year of supervisory/leadership experience.
• Knowledge of Leadership and supervisory principles and methods related to small team or shift operations preferably in a public safety dispatch environment.

Preferred License

No

Preferred Additional Knowledge, Skills and Abilities

• Knowledge of state and local laws and University policies.
• Ability to evaluate and resolve complex problems.
• APCO Basic Telecommunication Training or Equivalent.
• Knowledge of medical terminology.

Required fields are indicated with an asterisk (*).

Individuals who need accommodation during the online application or interview process may contact 402-559-4070 or [e-mail] to request an accommodation.