Dispatcher (2 positions available)

University of Nebraska–Lincoln; Nebraska; On-site; USD 26,000 - 36,000; Full time

Job summary

University of Nebraska-Lincoln seeks a Dispatcher to serve as the critical link between callers in need and emergency responders, ensuring rapid, professional coordination. You will work with police, fire, and EMS services using CAD tools and multi-line radios, maintaining calm while gathering essential details.

This role requires strong communication, exceptional customer service, and the ability to multitask during urgent situations.

Qualifications

• Minimum qualifications include a high school diploma or GED.
• Experience with customer service and computers is required.
• Typing speed of 30+ words per minute.
• Valid driver’s license and ability to meet University driver eligibility criteria.

Responsibilities

• Answer emergency and non-emergency calls for police, fire, and EMS services.
• Use multi-line phones, radio systems, and CAD tools to coordinate rapid response.
• Communicate clearly and calmly with callers and first responders during high-stress situations.
• Relay essential information to public safety officials and partner agencies.
• Maintain accurate records and reports.
• Complete six months of paid training.

Skills

Customer service

Communication

Calm under pressure

Multitasking

Tech-savvy

Attention to detail

Education

High school diploma or GED

Tools

CAD systems

Job description

Position Information

Position Information

Working Title

Department

Department University Police-0823

Requisition Number

Requisition Number S_260648

Posting Open Date

Posting Open Date 08/10/2026

Application Review Date: (To ensure consideration, please submit all application materials before review date) 08/18/2026

Posting Close Date

Open Until Filled Yes

Description of Work

Are you someone who thrives under pressure, cares deeply about helping others, and enjoys using technology to solve real-world problems? Join our team as a Dispatcher and play a vital role in keeping our UNL community safe. You’ll be the critical link between callers in need and emergency responders—making a difference every shift.

What You’ll Do

• Answer emergency and non-emergency calls for police, fire, and EMS services


• Use multi-line phones, radio systems, and computer-aided dispatch ( CAD ) tools to coordinate rapid response


• Communicate clearly and calmly with callers and first responders during high-stress situations


• Relay essential information to public safety officials and partner agencies


• Maintain accurate records and reports


• Complete six months of paid training

What Makes You a Great Fit

• A strong commitment to serving your community


• Excellent customer service and communication skills


• Ability to stay calm, focused, and detail-oriented during urgent situations


• Interest in technology and learning new systems


• Skill at multitasking and adapting to frequent interruptions


• Familiarity with campus and city geography (helpful but not required)


• Ability to work a variety of schedules (overnights, weekends, special events, etc.)

Why Join Us?

• Meaningful work that directly impacts community safety


• Opportunities to build valuable skills in communication, technology, and crisis response


• A supportive team environment where your professionalism and dedication are valued

If you’re ready to be a steady voice in critical moments and serve your community with purpose, we encourage you to apply.

About Us

At the University of Nebraska-Lincoln, we’re proud to be consistently recognized by Forbes as a top employer, known for our welcoming and supportive work environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace, it’s a place to build your career and make a real impact in Nebraska.

When you join our team as a full-time, regular staff member, you’ll enjoy:

• Paid time off, including vacation, sick leave, parental leave, and holidays


• Comprehensive insurance options including medical, dental, vision, and life insurance


• Employee & dependent scholarship program to pursue higher education


• Generous retirement plans with university match

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://equity.unl.edu/notice-nondiscrimination/.

Minimum Required Qualifications

• High school diploma or GED


• Experience with customer service and computers


• Typing speed of 30+ words per minute


• Valid driver’s license and ability to meet University driver eligibility criteria

Preferred Qualifications

• Previous experience, training or coursework related to public safety or communications preferred but not required.

Pre-Placement Driving Record Review Required Yes

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Criminal History Background Check Required Yes

Posted Salary $22.491/hr

Job Type Full-Time

Alternate Work Schedule (if other than 8-5) Varying shifts include days, nights, weekends, and holidays

Work Location (City, State) Lincoln, NE

Position funded by grant or other form of temporary funding? No

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Have you used marijuana, or any derivatives, for any purpose, in the last two years? If yes, when was the last time?

  (Open Ended Question)



• * Do you have a valid driver's license?
  • YES
  
  
  • NO


• * This position is part of a 24-hour, 7 day a week, 365 day a year operation, and will require working various shifts, weekends, and holidays. It also requires working special events. Do you have any concerns or reservations about this requirement? Explain.

  (Open Ended Question)