Dispatch Supervisor: Lead Team & On-Time Service

MV Transportation; Baltimore (MD); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Full benefits (Medical, Vision, Dental

Life insurance

401K plan

Paid Vacation and Sick Leave

7 Paid Holidays

Discount program

Career advancement

Job summary

MV Transportation is seeking a Dispatch Supervisor in Baltimore, MD to oversee a large dispatch operation and ensure effective daily communication with drivers, including subcontractors. You will use scheduling software, two-way radios, and data analysis to maximize on-time performance and productivity.

Qualifications include a college degree and 3–5 years of supervisory experience. Starting pay is $27.58 per hour with full benefits and opportunities for career advancement within a national

Qualifications

• College degree in Business Management or Administration or will have degree within the next six months.
• Ability to manage multiple projects while managing 7 day/week operations.
• 3–5 years supervisory experience preferred.
• Ability to lead a diverse group and learn Trapeze efficiently.
• Strong customer service skills and flexibility in a dynamic environment.

Responsibilities

• Manages and coordinates technical workforce job completion.
• Customer complaint resolution.
• Obtain daily service disruptions in Excel Workbook.
• Oversee improvement in customer satisfaction and dispatch satisfaction.
• Maintain a professional demeanor and appearance.
• Ensure dispatch personnel are effectively performing between operators and customers.
• Provide subordinate coaching and assistance when required.
• Communicate with Management to maximize efficiencies and resolve issues.
• Has authority to hire/fire and to implement discipline and direct work of Dispatch employees.
• Interviews applicants; handles grievances and complaints.
• Monitor charts and daily graphs to ensure calls are managed and completed timely.
• Monitor real time call flow, dispatcher availability, service levels and other statistics.
• Fill in as a Dispatcher when required.
• Recommend promotions.
• Ensure compliance with office policies (uniforms, devices, meals, attendance).

Skills

Dispatch supervision

Customer service leadership

Operations coordination

Data analysis

Education

College degree in Business Management or Administration

Tools

Trapeze

Excel

Job description

MV Transportation is seeking a Dispatch Supervisor in Baltimore, MD to oversee a large dispatch operation and ensure effective daily communication with drivers, including subcontractors. You will use scheduling software, two-way radios, and data analysis to maximize on-time performance and productivity.

Qualifications include a college degree and 3–5 years of supervisory experience. Starting pay is $27.58 per hour with full benefits and opportunities for career advancement within a national