Dispatch Supervisor

Insight Global; Pleasant Grove (UT); On-site; USD 52,000 - 70,000; Full time

Job summary

Insight Global is seeking a Dispatch Supervisor to oversee daily dispatch operations, manage warehouse staff, and drive on-time order fulfillment. You will analyze workload, forecast staffing, and maintain dashboards to ensure accuracy and productivity across the distribution process.

The role emphasizes team leadership, adherence to procedures, and collaboration with inventory control to sustain high standards of safety and efficiency in a fast-paced distribution environment.

Qualifications

• Minimum 3 years in warehouse or logistics.
• Supervisory or team leadership experience preferred.
• Strong planning, organizational and problem-solving skills.
• Proficient with warehouse systems and technology.
• Basic Excel skills: sort and filter, VLOOKUP, charts.

Responsibilities

• Supervise day-to-day dispatch activities and warehouse staff.
• Ensure timely and accurate order fulfillment.
• Forecast labor requirements and plan staffing.
• Monitor workload, productivity and reporting dashboards.
• Support continuous improvement and safety initiatives.

Skills

Warehouse supervision

Planning

Organizing

Communication

Excel basics

Tools

WMS

Excel

Job description

Job Description

Position SummaryThe Dispatch Supervisor is responsible for ensuring the accurate and on-time dispatch of customer orders while maintaining high inventory accuracy standards. This role leads daily dispatch operations, supervises warehouse staff, drives productivity, ensures compliance with operational processes, and promotes a positive team culture.Key Performance Metrics99.7% order picking accuracy96% on-time dispatch performance96% gross inventory accuracy99.7% net inventory accuracyKey ResponsibilitiesOperations & DispatchSupervise day-to-day dispatch activities and warehouse staff.Ensure timely and accurate order fulfillment.Monitor workload, labor allocation, and operational performance.Support inventory control, stock investigations, and location accuracy initiatives.Maintain dispatch dashboards and operational reporting.Planning & ProductivityForecast labor requirements and workload one week in advance.Analyze customer order volumes and productivity trends.Develop staffing plans to support operational demands.Manage daily, weekly, and monthly standard work activities.Team LeadershipLead, coach, and develop Dispatch Team Members.Promote teamwork, accountability, and workplace morale.Provide on-the-job training and support employee development.Ensure all team members complete required training programs.Reporting & AdministrationComplete beginning and end-of-day operational reporting.Track productivity metrics by customer/account.Document absenteeism and workforce performance data.Maintain accurate records within company systems.Systems & Continuous ImprovementUtilize warehouse management and company systems effectively.Support process improvement initiatives and structured problem-solving methodologies such as 5 Whys.Drive adherence to company procedures and operational standards.Health & SafetyEnsure a safe working environment and compliance with company policies.Identify and address workplace hazards and unsafe behaviors.Report and investigate incidents, injuries, and near misses.Maintain health and safety documentation requirements.

Skills and Requirements

Qualifications & ExperienceMinimum 3 years of warehouse or logistics experience.Previous supervisory or team leadership experience preferred.Strong planning, organizational, and problem-solving skills.Proficient with warehouse systems and technology.Basic Excel skills including:Sort and FilterVLOOKUPBasic formulasSimple charts and graphsStrong verbal and written communication skills.Ability to work in a fast-paced distribution environment.Physical & Working ConditionsWarehouse environment with varying temperatures.May require overtime during peak operational periods.Occasional lifting of up to 20kg (40 lbs).Standing, walking, and warehouse-related physical activity throughout the shift.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].