Operations Coordinator

Archway Marketing Services; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Disability insurance

Paid time off

401(k)

Employee assistance program

Employee discounts

Job summary

Archway-Marketing-Service is seeking a Warehouse Associate in South Bend, Indiana. You will move inventory, prepare picking areas, and process orders to meet client SLAs. You’ll handle returns, coordinate inbound deliveries, and monitor open orders while supporting quality and safety standards.

Duties include compiling reports and maintaining accurate inventory records. The role requires 1 year of warehouse experience, strong math and reading skills, and the ability to work independently or

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• 1 year warehouse experience.
• Strong math, reading, and analytical skills.
• Ability to work independently or in a team.

Responsibilities

• Create tasks to move inventory and prepare picking area.
• Print orders to meet client SLA and handle returns.
• Coordinate inbound deliveries and replenish pick locations.
• Update order accuracy, monitor issues, and publish daily Open Orders reports.
• Maintain clean, organized, and safe work area and support ISO standards.

Skills

Math skills

Reading skills

Analytical ability

Verbal communication

Written communication

Teamwork

Attention to detail

Independence

Education

High School Diploma or GED

Associates degree preferred

Tools

WMS experience

Job description

• Life, AD&D, short- and long-term disability insurance
• Generous paid time off (PTO)
• Recognition programs and service awards
• 401 (k)
• Employee assistance program, including identity theft protection and travel assistance
• Employee discount programs.

Major Areas of Performance:

• Create task to move inventory
• Prepare picking area
• Print order to move product to meet client SLA
• Handle returns
• Monitor and coordinate Pick location replenishments
• Coordinate inbound delivery appointments and receiving shipments
• Coordinate pull and delivery of needed inventory items for line jobs
• Compliance - For client specific needs – coordinate all compliance related requirements, gather data and manage hold inventory and all compliance-related reporting.
• Order Processing - Research and mange reporting of order errors. Update and implement Order error process.
• Compile and publish Client Scorecard and other metric reporting within organization.
• Define and update existing department Processes for improvements when identified
• Late and Rush Order Recap Reporting
• All cross team communications will be done via email, when needed, or other tools as appropriate.
• Communicate professional while working through issues with all team members.
• Escalates Order Issues when information is not received that is needed to get action required to move orders forward, when appropriate.
• Distribute Client Specific Reports
• Monitor, reconcile and publish daily Open Orders Report, per Open Orders Process
• Create and coordinate inventory forecasting tools for assigned clients.
• Troubleshooting and Resolution of Order Issues Identified
• Proactively works Order issues as appropriate, and follow up with assigned teams when resolution is not moving forward in a timely manner.
• Trouble shoots issues from Issues reported to the Order Management group to identify root cause or other systemic problems. Identify and help implement solutions to encourage positive change.
• Coordinate resolution between various departments to identify and Order Issues preventing successful order fulfillment, processing or shipment to the client.
• Maintain a clean, organized and safe work area
• Support and maintain corporate quality, health and safety standards, processes, policies, practices and work instructions. (ISO standards where applicable)
• All other duties as assigned

Qualifications Required:

• High School Diploma or GED required; Associates degree preferred
• Previous Warehouse Management Systems (WMS) experience preferred
• 1 year warehouse experience
• Strong math and reading skills
• Strong analytical aptitude
• Strong written and verbal communication
• Ability to work independently or in a team environment
• Ability to pay attention to detail to ensure accuracy
• Physical requirements include lifting (40lbs), carrying, bending, sitting, stretching, and standing for long periods of time

Qualifications

Experience

Required

1 year:

1 year:

Warehouse Experience

Equal Opportunity Employer
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