Dispatch Supervisor (3rd Shift)

NewCold; Lebanon (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

NewCold is seeking a hands-on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature-controlled warehouse. You will ensure orders are picked, staged, verified, and loaded on time while upholding safety, quality, and cold chain standards.

You will partner with warehouse, inventory, transportation, and maintenance teams to drive efficiency and compliance in a fast-paced environment, mentoring staff and enforcing procedures.

Qualifications

• High school diploma or GED required.
• 3+ years of warehouse operations experience.
• Minimum 1 year of leadership or dispatch supervision experience.
• Experience in frozen or temperature-controlled warehouse environments required.
• Working knowledge of shipping processes and warehouse management systems (WMS).
• Strong communication and organizational skills.

Responsibilities

• Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading.
• Lead and mentor team members through active floor presence and engagement.
• Assign work, monitor productivity, and ensure shipping deadlines are met.
• Coordinate dock scheduling and transportation movements (inbound/outbound).
• Communicate effectively with drivers, carriers, and internal departments.
• Maintain dispatch logs, shipment records, and verification documentation.
• Enforce safety standards and cold chain compliance.

Skills

Warehouse operations

Dispatch supervision

Leadership

Communication

Organizational skills

Education

High school diploma or GED

Tools

WMS

Job description

We are seeking a hands-on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature-controlled warehouse environment. This working leader ensures that all customer orders are accurately picked, staged, verified, and loaded on time while maintaining strict safety, quality, and cold chain standards.

This role partners closely with warehouse, inventory, transportation, and maintenance teams to drive operational efficiency and compliance in a fast-paced environment.

Key Responsibilities

Operational Leadership

Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading

Lead and mentor team members through active floor presence and engagement

Assign work, monitor productivity, and ensure shipping deadlines are met

Coordinate dock scheduling and transportation movements (inbound/outbound)

Communicate effectively with drivers, carriers, and internal departments

Quality & Compliance

Verify product, quantities, documentation, and load accuracy

Ensure all loads meet temperature control and cold chain standards

Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage)

Maintain dispatch logs, shipment records, and verification documentation

Support audits, inventory checks, and compliance inspections

Enforce company policies, safety standards, and operational procedures

Team & Administrative Oversight

Train and onboard new team members

Manage timecards, attendance tracking, PTO approvals, and payroll accuracy

Monitor performance and provide coaching to improve efficiency and accuracy

Participate in daily operational meetings and provide performance updates

Identify workflow improvements to enhance productivity and reduce errors

Physical Requirements

Ability to lift, push, or pull up to 50 lbs at times

Ability to stand, walk, bend, and move throughout shift

Ability to operate material handling equipment (forklift/pallet jack)

Must wear required PPE (freezer suit, gloves, hearing protection)

Additional Information

#NCAJ

Who we are looking for:

We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has:

Who we are looking for:

We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has:

Qualifications

High school diploma or GED required

3+ years of warehouse operations experience

Minimum 1 year of leadership or dispatch supervision experience

Experience in frozen or temperature-controlled warehouse environments required

Working knowledge of shipping processes and warehouse management systems (WMS)

Strong communication and organizational skills