3PL Operations Supervisor

Insight Global; Pleasant Grove (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

Insight Global in Pleasant Grove, UT is seeking a Dispatch Supervisor to lead daily dispatch operations, supervise warehouse staff, and maintain inventory accuracy. The role drives productivity, ensures compliance with processes, and promotes a positive team culture.

The position requires hands-on leadership, planning expertise, and strong communication skills to optimize staffing and deliver on-time orders in a fast-paced warehouse environment. [e-mail] supports applications.

Qualifications

• Minimum 3 years of warehouse or logistics experience.
• Previous supervisory or team leadership experience preferred.
• Strong planning, organizational, and problem-solving skills.
• Proficient with warehouse systems and technology.
• Basic Excel skills including: Sort and Filter, VLOOKUP, Basic formulas, Simple charts and graphs.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced distribution environment.

Responsibilities

• Supervise day-to-day dispatch activities and warehouse staff.
• Ensure timely and accurate order fulfillment.
• Monitor workload, labor allocation, and operational performance.
• Support inventory control, stock investigations, and location accuracy initiatives.
• Maintain dispatch dashboards and operational reporting.
• Forecast labor requirements and workload one week in advance.
• Develop staffing plans to support operational demands.
• Lead, coach, and develop Dispatch Team Members.

Skills

Planning & organization

Problem-solving

Warehouse systems

Excel basics

Communication skills

Adaptability

Tools

Warehouse management systems

Job description

Job Description

Position SummaryThe Dispatch Supervisor is responsible for ensuring the accurate and on-time dispatch of customer orders while maintaining high inventory accuracy standards. This role leads daily dispatch operations, supervises warehouse staff, drives productivity, ensures compliance with operational processes, and promotes a positive team culture.Key Performance Metrics99.7% order picking accuracy96% on-time dispatch performance96% gross inventory accuracy99.7% net inventory accuracyKey ResponsibilitiesOperations & DispatchSupervise day-to-day dispatch activities and warehouse staff.Ensure timely and accurate order fulfillment.Monitor workload, labor allocation, and operational performance.Support inventory control, stock investigations, and location accuracy initiatives.Maintain dispatch dashboards and operational reporting.Planning & ProductivityForecast labor requirements and workload one week in advance.Analyze customer order volumes and productivity trends.Develop staffing plans to support operational demands.Manage daily, weekly, and monthly standard work activities.Team LeadershipLead, coach, and develop Dispatch Team Members.Promote teamwork, accountability, and workplace morale.Provide on-the-job training and support employee development.Ensure all team members complete required training programs.Reporting & AdministrationComplete beginning and end-of-day operational reporting.Track productivity metrics by customer/account.Document absenteeism and workforce performance data.Maintain accurate records within company systems.Systems & Continuous ImprovementUtilize warehouse management and company systems effectively.Support process improvement initiatives and structured problem-solving methodologies such as 5 Whys.Drive adherence to company procedures and operational standards.Health & SafetyEnsure a safe working environment and compliance with company policies.Identify and address workplace hazards and unsafe behaviors.Report and investigate incidents, injuries, and near misses.Maintain health and safety documentation requirements.

Skills and Requirements

Qualifications & ExperienceMinimum 3 years of warehouse or logistics experience.Previous supervisory or team leadership experience preferred.Strong planning, organizational, and problem-solving skills.Proficient with warehouse systems and technology.Basic Excel skills including:Sort and FilterVLOOKUPBasic formulasSimple charts and graphsStrong verbal and written communication skills.Ability to work in a fast-paced distribution environment.Physical & Working ConditionsWarehouse environment with varying temperatures.May require overtime during peak operational periods.Occasional lifting of up to 20kg (40 lbs).Standing, walking, and warehouse-related physical activity throughout the shift.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].