Dispatch Specialist: Tech Schedules & Customer Updates

USA Hometown Experts; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Medical coverage

Dental coverage

Vision coverage

Life insurance

AD&D

Short-term disability

Long-term disability

Critical illness coverage

Hospital indemnity

Paid holidays

Vacation

Ongoing training

Team-oriented culture

Job summary

USA Hometown Experts is seeking a Dispatcher to coordinate timely service by scheduling technicians, communicating with customers, and coordinating with vendors. This fast-paced office role emphasizes accuracy and responsiveness.

You will work with company software to debrief technicians, update records, and maintain smooth daily operations while supporting a customer-focused team environment.

Qualifications

• 1–2 years of dispatching or similar experience preferred.
• Strong communication and organizational skills.
• Office-based role using company software and computers.
• Must pass background check and drug screening.

Responsibilities

• Dispatch technicians efficiently to customer locations.
• Communicate job details between technicians and customers.
• Process permits, schedule inspections, and coordinate with vendors.
• Debrief technicians after jobs and update data in company software.
• Handle administrative and reporting tasks as required.
• Maintain accurate records and ensure smooth daily operations.

Skills

Communication

Organizational skills

Dispatching experience

Education

High School Diploma

Tools

Company software

Computers

Job description

USA Hometown Experts is seeking a Dispatcher to coordinate timely service by scheduling technicians, communicating with customers, and coordinating with vendors. This fast-paced office role emphasizes accuracy and responsiveness.

You will work with company software to debrief technicians, update records, and maintain smooth daily operations while supporting a customer-focused team environment.