Dispatch Specialist: On-Route Problem Solver & Route Optimizer

Casella; New York (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Casella in New York seeks a Dispatcher to coordinate drivers and routes for residential, commercial, and roll-off services, balancing driver availability, loads, and customer needs to ensure prompt, courteous service.

The role requires a high school diploma or GED, strong attention to detail, multitasking, listening, communication and problem-solving skills, and the ability to work in a fast-paced environment; some dispatch experience is preferred.

Qualifications

• High attention to detail and strong multitasking skills.
• Excellent listening, communication and problem solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Dispatches drivers to calls balancing customer needs and driver loads.
• Routing to maximize productivity and meet company goals.
• Communicates with customers when delays occur and keeps records of route progress.
• Prepares daily route schedules and maintains route documentation.
• Reports driver performance issues to management.
• Participates in training and other learning opportunities.

Skills

Attention to detail

Multi-tasking

Listening

Communication

Problem solving

Education

High school diploma or GED

Job description

Casella in New York seeks a Dispatcher to coordinate drivers and routes for residential, commercial, and roll-off services, balancing driver availability, loads, and customer needs to ensure prompt, courteous service.

The role requires a high school diploma or GED, strong attention to detail, multitasking, listening, communication and problem-solving skills, and the ability to work in a fast-paced environment; some dispatch experience is preferred.