Route Dispatcher: On-Route Problem Solver

Casella; Massachusetts; On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Casella is seeking a Dispatcher to coordinate drivers and routes for residential, commercial, and roll-off services. You will communicate with drivers to resolve issues on route and balance capacity with customer needs.

The role requires a high school diploma or GED, US work eligibility, and strong attention to detail, multitasking, listening, and problem-solving. Dispatch experience is preferred and teamwork is essential.

Qualifications

• High school diploma or GED required.
• Legal eligibility to work in the US.
• Dispatch experience preferred.
• Strong attention to detail, multitasking, listening, communication and problem-solving skills required.

Responsibilities

• Dispatches drivers to calls, balancing needs, drivers’ locations and loads to maximize productivity and customer satisfaction.
• Route vehicles to meet company goals and maximize productivity.
• Assign routes and service to drivers; manage route actions and completion.
• Handle calls and emails from customer service and sales for pickups/deliveries on containers in the area.
• Notify customers when delays occur and communicate with on-site drivers to resolve issues.
• Prepare, update and maintain daily route schedules and route sheets.
• Report driver performance issues to management and participate in training and learning opportunities.

Skills

Attention to detail

Multi-tasking

Communication

Problem solving

Listening

Education

High school diploma or GED

Job description

Casella is seeking a Dispatcher to coordinate drivers and routes for residential, commercial, and roll-off services. You will communicate with drivers to resolve issues on route and balance capacity with customer needs.

The role requires a high school diploma or GED, US work eligibility, and strong attention to detail, multitasking, listening, and problem-solving. Dispatch experience is preferred and teamwork is essential.