Dispatch Specialist: HVAC & Plumbing Field Ops

Rooter Hero Plumbing & Air; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Rooter Hero Plumbing & Air is seeking a detail-oriented Dispatcher to connect customers with our field technicians in the San Diego area. You will manage the daily dispatch board, assign calls to technicians with the right skill sets, and ensure timely, accurate information reaches both customers and team members.

You will collaborate with plumbing and HVAC teams, monitor schedule changes, and proactively adjust routes to maximize efficiency while maintaining high customer satisfaction.

Qualifications

• Prior experience in dispatching, customer service, scheduling, or logistics.
• Excellent communication skills with the ability to speak clearly, listen actively, and remain calm under pressure.
• Strong organizational skills and the ability to multi-task in a fast-paced environment.
• Comfortable navigating computers, dual screens, and dispatching software.
• A problem-solving mindset and the ability to make quick, logical decisions as schedules change.

Responsibilities

• Monitor our dispatch board to assign, dispatch, and track service calls for HVAC technicians and plumbers.
• Communicate clearly and consistently with technicians regarding their schedules, job details, and parts availability.
• Keep customers updated on technician arrival times, proactively reaching out if schedules shift.
• Collaborate closely with the customer service team to transition booked calls into optimized dispatches.
• Follow up on open jobs, delays, or reschedules to ensure no customer request is left unresolved.
• Document accurate, detailed notes quickly in our system to keep all teams aligned.

Skills

Dispatch experience

Customer service

Scheduling

Logistics

Communication

Organizational skills

Tech proficiency

ServiceTitan

Tools

ServiceTitan

Dispatch software

Job description

Rooter Hero Plumbing & Air is seeking a detail-oriented Dispatcher to connect customers with our field technicians in the San Diego area. You will manage the daily dispatch board, assign calls to technicians with the right skill sets, and ensure timely, accurate information reaches both customers and team members.

You will collaborate with plumbing and HVAC teams, monitor schedule changes, and proactively adjust routes to maximize efficiency while maintaining high customer satisfaction.