Dispatch Specialist: Fast-Paced Field Support

careers-callhero; BLOOMINGTON (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Starting wage $20/hr

Bonus opportunities

Fitness center access

Employee discounts

Job summary

Hero Home Services is seeking a Dispatch Service Representative (DSR) in Bloomington, MN to coordinate technicians, answer calls, book and reschedule appointments, and support customer service during peak periods. The role emphasizes punctuality, attention to detail, and excellent communication.

The team values a fast-paced, goal-driven environment and offers competitive pay of $20 per hour, weekend on-call, and benefits including a fitness center access, employee discounts, and bonus

Qualifications

• High school diploma or equivalent required.
• Demonstrates Hero core values (T.R.U.E.).
• Valid driver's license with clean record.
• Knowledge of current processes, promotions, coupons, and related information.
• Professional, clear, concise communication with team, management, and customers.
• Flexibility to switch between tasks as needed.
• Highly detailed with strong follow-through.
• Motivated, flexible, and positive attitude.
• Outgoing, fits fast-paced, goal-driven environment.
• Punctual and prepared for shifts.

Responsibilities

• Ensure technicians are dispatched to the right jobs on time and prepared.
• Answer calls, emails, and requests with a professional image.
• Make outbound calls to book, confirm, reschedule, and survey customers.
• Maximize dispatch opportunities while meeting company expectations.
• Support for overflow from Customer Service Representatives.

Skills

Excellent communication

Detail-oriented

Punctuality

Customer focus

Valid driver license

Flexibility

Follow-through

Motivation

Team player

On-time readiness

Education

High School Diploma or equivalent

Job description

Hero Home Services is seeking a Dispatch Service Representative (DSR) in Bloomington, MN to coordinate technicians, answer calls, book and reschedule appointments, and support customer service during peak periods. The role emphasizes punctuality, attention to detail, and excellent communication.

The team values a fast-paced, goal-driven environment and offers competitive pay of $20 per hour, weekend on-call, and benefits including a fitness center access, employee discounts, and bonus