Dispatcher

careers-callhero; BLOOMINGTON (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Starting wage $20/hr

Bonus opportunities

Fitness center access

Employee discounts

Job summary

Hero Home Services is seeking a Dispatch Service Representative (DSR) in Bloomington, MN to coordinate technicians, answer calls, book and reschedule appointments, and support customer service during peak periods. The role emphasizes punctuality, attention to detail, and excellent communication.

The team values a fast-paced, goal-driven environment and offers competitive pay of $20 per hour, weekend on-call, and benefits including a fitness center access, employee discounts, and bonus

Qualifications

• High school diploma or equivalent required.
• Demonstrates Hero core values (T.R.U.E.).
• Valid driver's license with clean record.
• Knowledge of current processes, promotions, coupons, and related information.
• Professional, clear, concise communication with team, management, and customers.
• Flexibility to switch between tasks as needed.
• Highly detailed with strong follow-through.
• Motivated, flexible, and positive attitude.
• Outgoing, fits fast-paced, goal-driven environment.
• Punctual and prepared for shifts.

Responsibilities

• Ensure technicians are dispatched to the right jobs on time and prepared.
• Answer calls, emails, and requests with a professional image.
• Make outbound calls to book, confirm, reschedule, and survey customers.
• Maximize dispatch opportunities while meeting company expectations.
• Support for overflow from Customer Service Representatives.

Skills

Excellent communication

Detail-oriented

Punctuality

Customer focus

Valid driver license

Flexibility

Follow-through

Motivation

Team player

On-time readiness

Education

High School Diploma or equivalent

Job description

Overview

At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team’s go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.

Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

Core Values

• Team Before Self
• Remarkably Great & Driven
• Ultimate Professionalism
• Excellent Communication

Amazing Benefits Package

• Competitive Compensation: $20 per hour starting wage
• Bonus opportunities available
• Full access to Peak Health fitness and recovery center
• Employee discounts on services – at cost pricing available

Schedule

• 8- hour shifts: Monday thru Friday
• On call shifts on weekends, evenings, and some holidays
• Hero’s DSR Staff is present on some pre-determined holidays

Essential Job Duties

• Make sure the right technicians get to the right jobs on time, prepared, and informed
• Answer incoming calls, emails, and other requests projecting a professional, memorable image
• Make outbound calls to book, confirm, reschedule, and survey existing and potential customers
• Maximize opportunities through dispatching processes and adhering to the company expectations and goals
• Support for overflow from Customer Service Representatives

Qualifications

• Demonstrates Hero core values at a high level (T.R.U.E.)
• Valid driver’s license with clean driving and criminal record
• High School Diploma or equivalent required
• Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
• Able to communicate professionally, clearly, and concisely with other team members, management, and customers
• Flexibility to move between tasks based on business need and balance competing priorities
• Must be highly detailed and demonstrate the ability to follow through
• Highly motivated, flexible, and great attitude on life
• Outgoing personality that blends well with a fast-paced, goal-driven environment
• Ontime and prepared to work before the scheduled start time

Do you have what it takes to be a Hero?

Hero Home Services is an equal opportunity employer, including veterans.

Posted Min Pay Rate

USD $22.00/Hr.

Posted Max Pay Rate

USD $24.00/Hr.