Customer Service & Dispatch Support Specialist

Callhero; BLOOMINGTON (MN); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Weekly and monthly performance-based incentives

Job summary

Callhero in Bloomington, MN is looking for a Customer Service Representative (CSR) to deliver high-quality service to customers. In this full-time, entry-level position, you will be the first point of contact, assisting with scheduling and resolving customer inquiries.

This role offers competitive pay, with potential for performance-based incentives, medical benefits, and opportunities for career advancement in a supportive environment.

Qualifications

• Strong communication skills and a customer‑first mindset.
• Comfortable using computers and learning new systems quickly.
• Reliable, punctual, and prepared to start work on time.

Responsibilities

• Answer inbound calls, texts, emails, and customer inquiries.
• Schedule, reschedule, and confirm service appointments.
• Resolve customer concerns using established processes.

Skills

Strong communication skills and a customer‑first mindset

High attention to detail and strong organizational skills

Ability to multitask and problem-solve

Sales or call center experience

Tools

ServiceTitan

Job description

Callhero in Bloomington, MN is looking for a Customer Service Representative (CSR) to deliver high-quality service to customers. In this full-time, entry-level position, you will be the first point of contact, assisting with scheduling and resolving customer inquiries.

This role offers competitive pay, with potential for performance-based incentives, medical benefits, and opportunities for career advancement in a supportive environment.