Service Coordinator/ Dispatcher

Rite Corporation; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Express Plumbing in Bronx, NY is seeking a Service Coordinator/Dispatcher to keep field operations running smoothly. You’ll coordinate technicians, manage schedules, and communicate with customers to ensure timely service.

The role uses dispatch platforms like Service Fusion and Dispatch Me, with QuickBooks Online and Microsoft Office as helpful tools. This full-time, on-site position offers a dynamic, team-driven environment and room to impact daily operations.

Qualifications

• Experience using service dispatch platforms like Service Fusion, Dispatch Me, or similar tools.
• A background in plumbing, HVAC, electrical, or similar service and construction environments.
• Strong communication and phone etiquette, especially in high-pressure moments.
• Comfort juggling multiple tasks, systems, and deadlines without letting anything slip through the cracks.
• Excellent data entry, scheduling, and organizational skills.
• Familiarity with QuickBooksOnline (QBO) and Microsoft Office is a bonus.
• Ability to think critically, problem-solve, and prioritize quickly.
• Commitment to being punctual, dependable, and a strong team player.

Responsibilities

• Manage technician scheduling and job assignments to ensure optimal efficiency.
• Handle customer communications via phone and email with professionalism and clarity.
• Operate dispatch software (Service Fusion, Dispatch Me, Logistix) to manage workflow and job tracking.
• Input job data accurately into internal systems; track progress and update stakeholders as needed.
• Support job closures with proper documentation and ensure quality control for every dispatched call.
• Assist in preparing estimates and customer quotes in coordination with technicians and office staff.
• Communicate regularly with technicians to ensure updates, directions, and job requirements are clear and on time.
• Be a calm, organized presence in a busy office—especially when the phones are ringing and the schedule’s tight.

Skills

Dispatch platforms

Field service background

Communication skills

Multitasking

Data entry

Office software

Critical thinking

Team player

Tools

Service Fusion

Dispatch Me

Logistix

Job description

Keep Our Team Running Like Clockwork—Join Express Plumbing as Our Next Service Coordinator/Dispatcher

At Express Plumbing, we don’t just fix pipes—we keep the our customers flowing with excellence, integrity, and craftsmanship. As a trusted name in plumbing services, we’re built on the strength of our technicians, the loyalty of our customers, and the precision of our support team. We’re looking for a Service Coordinator/Dispatcher who thrives on making operations run smoothly, communicates with confidence, and takes pride in being the linchpin that holds field and office together. If you're energized by the challenge of orchestrating moving parts in real time, this job is for you.

Why You Are Going to Love This Job

• You’re the Hub: You’ll be the central point of coordination for our technicians, ensuring no job is missed and no call goes unanswered.




• Every Day is Different: You’ll manage a fast-paced workflow that keeps you engaged, challenged, and fulfilled.




• Your Voice is Valued: At Express Plumbing, every team member’s input matters. You’ll work directly with leadership to fine-tune processes and improve service delivery.




• Tech-Forward Team: You’ll be using advanced dispatch platforms like Service Fusion and Dispatch Me—no outdated systems or paper chaos here.




• Real Impact: What you do each day directly impacts customers, technicians, and the success of our operations.

What We Need You to Do

• Manage technician scheduling and job assignments to ensure optimal efficiency.




• Handle customer communications via phone and email with professionalism and clarity.




• Operate dispatch software (Service Fusion, Dispatch Me, Logistix) to manage workflow and job tracking.




• Input job data accurately into internal systems; track progress and update stakeholders as needed.




• Support job closures with proper documentation and ensure quality control for every dispatched call.




• Assist in preparing estimates and customer quotes in coordination with technicians and office staff.




• Communicate regularly with technicians to ensure updates, directions, and job requirements are clear and on time.




• Be a calm, organized presence in a busy office—especially when the phones are ringing and the schedule’s tight.

What You Bring to the Table

• Experience using service dispatch platforms like Service Fusion, Dispatch Me, or similar tools.




• A background in plumbing, HVAC, electrical, or similar service and construction environments.




• Strong communication and phone etiquette, especially in high-pressure moments.




• Comfort juggling multiple tasks, systems, and deadlines without letting anything slip through the cracks.




• Excellent data entry, scheduling, and organizational skills.




• Familiarity with QuickBooksOnline (QBO) and Microsoft Office is a bonus.




• Ability to think critically, problem-solve, and prioritize quickly.




• Commitment to being punctual, dependable, and a strong team player.

Job Type: Full-time
Compensation: $25.00 – $30.00/hour
Location: On-site at our Bronx location

If you know how to bring order to chaos, love helping teams succeed, and have the know-how to keep schedules airtight and customers happy—we want to meet you.

About Us

Express Plumbing is built on a foundation of honesty, reliability, and care. We’re not just plumbers, we’re community members who want to make your home or business safer, more efficient, and worry-free.

• 24/7 Live Response


• Fully Licensed & Insured Technicians


• Use of Cutting-Edge Plumbing Tools


• Friendly, Local Professionals


• Jobs Done Right—the First Time