Dispatcher

Olson Plumbing & Heating, Inc.; Colorado Springs (CO); On-site; USD 31,684 - 46,838; Full time

Benefits offered by this job

401K Plan

Profit Sharing

Paid sick leave

6 paid holidays per year

Up to 2 weeks paid vacation based on tenure

Job summary

A plumbing and heating services company in Colorado Springs is seeking a Service Manager Assistant to manage technician scheduling, support service calls, and handle customer communications. The ideal candidate will have a high school diploma, experience with plumbing or HVAC, and strong organizational skills. This role offers a pay range of $23.00-$34.00 per hour depending on experience and union status, along with benefits like 401K and paid vacation.

Qualifications

• High School Diploma; Advanced Office Training preferred; Trade Experience helpful.
• Field experience preferred.
• Strong attention to detail and time management skills required.

Responsibilities

• Serve as daily point of contact for all Service Technicians.
• Assign Techs their calls and monitor progress.
• Handle payments and assist with paperwork.

Skills

Field experience

Attention to detail

Plumbing or HVAC background

Team building

Time management

Effective phone skills

Communication skills

Encouraging colleagues

Education

High School Diploma

Advanced Office Training

Job description

Job Overview

Maintains Daily Switchboard Calendar for Service Technicians: Monitors and Supports Service Technicians Daily

Reports To: Service Manager

Essential Functions

• Serves as daily point of contact for all Service Technicians
• Works with Customer Relations Specialists to assign appropriate service technicians to service calls
• Assigns Techs their 1st call of the day and subsequent calls through the day
• Calls customers to schedule appointments or communicate about upcoming appointments
• Coaches Technicians as they need help on service calls
• Monitors Techs progress on each job; calls Tech if call is taking longer than expected; obtains technical help for Techs from the Plumbing, HVAC and Utility Managers and their teams as needed
• Monitors dispatch board through out the day to maximize utilization of service technicians; makes a special effort to fit calls in between other calls
• Monitors Techs time on each call and signs off on timecards after verifying accuracy of time recorded; matches timecards to time listed on Work Orders
• Verifies with Tech that they are complete prior to leaving each job assignment; verify if Tech needs to order parts or schedule a 2nd service call prior to leaving the work site.
• Reminds Techs to collect payment on COD calls
• Verifies Techs are writing serial numbers and model numbers on Work Order paperwork; verifies Techs are writing the Work Order number and date on any stickers left on installed equipment and reminds Techs to get customer signatures on paperwork
• Checks in with each Technician for an end of day call
• Handles COD paperwork and works with Accounts Receivable on accuracy and completeness of paperwork and collected payments
• Answers overflow incoming service calls from customers; creates work orders; schedules appointments
• Works on call for the Dispatch rotation
• Additional relevant duties as assigned by the Service Manager

Education

High School Diploma; Advanced Office Training preferred; Trade Experience helpful

Knowledge, Skills and Abilities

• Field experience preferred
• Strong attention to detail
• Advanced plumbing or HVAC background
• Background in team building and supporting a team
• Strong time management skills
• Effective phone skills
• High degree of effective communication skills
• Ability to encourage and support colleagues

Work Environment

This job operates in a professional office environment. The role routinely uses standard office equipment and works inside with others.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing this job, the employee is regularly required to sit, stand, speak, hear, use eye/hand coordination, use motor skills, and use personal office equipment. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Pay Range

Non-Union $23.00-$34.00 per Hour Union Wage if Applicable

Benefits

• 401K Plan
• Profit Sharing
• Paid sick leave
• 6 paid holidays per year
• Up to 2 weeks paid vacation based on tenure

Equal Employment Opportunity Statement

Olson Plumbing and Heating is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.