Dispatch & Scheduling Coordinator

SERVPRO of Southern Cuyahoga; Medina (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Vacation & Holidays

Life + Voluntary Life Insurance

401(k) with Company Match

Job summary

A restoration services company in Medina, Ohio, is seeking a detail-oriented Dispatcher & Scheduling Coordinator. This role involves coordinating schedules, answering customer calls, and ensuring top-notch service. Ideal candidates will have a high school diploma, previous customer service experience, and excellent communication skills. The company offers medical and 401(k) benefits and a supportive, team-oriented environment. Join today and help restore peace of mind for customers.

Qualifications

• Prior customer service experience (preferred in restoration, construction, or service industry).
• Willingness to participate in rotating on-call schedule.
• Excellent verbal and written communication skills
• Strong time management and organizational abilities
• Professional phone presence with patience and active listening skills
• Proficiency with Microsoft Office Suite
• Ability to thrive in a fast-paced, team-oriented environment
• Willingness to participate in rotating on-call schedule

Responsibilities

• Answer, screen, and direct incoming calls professionally.
• Schedule inspections with customers and teams.
• Manage customer service issues and resolutions.
• Perform follow-up customer satisfaction calls.
• Manage customer service issues and resolution
• Conduct follow-up customer service calls to ensure customer satisfaction
• Perform file audits to ensure accuracy and completion of documentation
• Communicate changes and updates promptly to management, customers, and team members
• Provide after-hours phone support on a rotating basis (nights + weekends)

Skills

Excellent verbal and written communication skills

Strong time management skills

Professional phone presence

Active listening skills

Ability to thrive in a fast-paced environment

On-call coordination

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

SERVPRO® Team Fosdick is the leading fire, water, and reconstruction company in Northeast Ohio. With 13 thriving franchise locations, we are rapidly growing—and we’re looking for a customer-focused, detail-oriented Dispatcher & Scheduling Coordinator to join our team.

In this role, you’ll be the first point of contact for customers, coordinating schedules, supporting mitigation teams, and ensuring top-notch service from the very first call.

Key Responsibilities

• Answer, screen, and direct incoming calls in a professional and friendly manner
• Accurately document customer information into company systems
• Schedule initial inspections with customers and mitigation teams
• Adjust and update schedules as needed to meet customer and operational needs
• Manage customer service issues and resolution
• Conduct follow-up customer service calls to ensure customer satisfaction
• Perform file audits to ensure accuracy and completion of documentation
• Communicate changes and updates promptly to management, customers, and team members
• Provide after-hours phone support on a rotating basis (nights + weekends)

Qualifications

• High school diploma or equivalent required
• Prior customer service experience (restoration, construction, or service industry preferred)
• Excellent verbal and written communication skills
• Strong time management and organizational abilities
• Professional phone presence with patience and active listening skills
• Proficiency with Microsoft Office Suite
• Ability to thrive in a fast-paced, team-oriented environment
• Willingness to participate in rotating on-call schedule

Benefits

• Medical, Dental, and Vision Insurance
• Paid Vacation & Holidays
• Life + Voluntary Life Insurance
• 401(k) with Company Match
• Supportive, team-oriented, and casual office environment

Join a company that makes a difference when customers need it most. Apply today and become part of SERVPRO® Team Fosdick’s mission to restore peace of mind—one call at a time.

Servpro Team Fosdick is an equal opportunity employer.