Mitigation Technician

Servpro Industries, Inc.

Mentor (OH)

On-site

USD 30,000 - 45,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive wages

Medical/Dental/Vision Insurance

Paid Holidays + Vacations

Life Insurance

401(k) with Company match

Job summary

A leading restoration company in Northeast Ohio is seeking motivated Mitigation Technicians to join their team. This role focuses on responding to service calls, performing restoration work, and ensuring customer satisfaction. Responsibilities include maintaining equipment, cleaning job sites, and adhering to safety guidelines. Candidates should have a high school diploma, strong communication skills, and a commitment to customer service. The company offers competitive wages and benefits including medical insurance and a 401(k) plan.

Qualifications

Dedicated to world class customer service.
Ability to work on a rotating on-call schedule for after hours and weekends.
Experience in cleaning/restoration preferred, but not required.

Responsibilities

Respond to service calls from residential and commercial customers.
Inventory and load the work vehicle with needed equipment.
Ensure two-way communication with crew chief and other technicians.

Skills

Customer service orientation

Effective oral communication

Education

High school diploma/GED

Job description

If you’re looking for a great new career opportunity and thrive in an innovative environment where you can be your best while helping others, consider a career at SERVPRO® Team Fosdick. We are the premier fire and water cleanup and restoration company in Northeast Ohio. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mansfield and Toledo areas. Due to our recent growth, we are seeking customer focused, motivated, and responsible Mitigation Technicians. The Mitigation Technician performs production processes to fulfill the service needs of restoration projects for our various customers from fire and water damage. Technicians provide our customers with quality, consistent, and efficient work, representing the best in the cleanup and restoration industry.

Job Description

Respond to service calls as needed from both residential and commercial customers. Perform services as assigned, following SERVPRO production guidelines. Communicate with the crew chief to make sure all customer needs are met. Support crew chief and other production personnel, as needed. Clean and maintain vehicles, equipment, and warehouse. Competes documentation as needed.

Responsibilities

Inventory and load the work vehicle with equipment, products, and supplies needed for each project
Maintain a clean and organized vehicle and equipment
Prepare rooms/areas for work activities
Set up staging area and equipment for each project
Leave job site with a clean and orderly appearance
Perform production processes following SERVPRO® production guidelines per work order per crew chief directions
Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns)
Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance
Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling

Qualifications

High school diploma/GED
Dedicated to world class customer service
Effective oral communication
Ability to work on a rotating on-call schedule for after hours and weekends
Experience in cleaning/restoration preferred, but not required
Must have clean driving record

Physical and Work Environment Requirements

Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
Ability to wear personal protective equipment (PPE) where applicable
Walking and standing for long periods of time, driving, sitting, climbing
Ability to climb ladders and work at ceiling heights
Repetitive pushing/pulling/lifting/carrying objects

Benefits