Dispatch & Scheduling Coordinator

Ultimate Staffing Services; Anoka (MN); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

Life insurance and short-term/disabili

401(k) with employer match

Paid holidays and vacation time

Employee discount programs

Descrizione del lavoro

Ultimate Staffing in Ramsey, MN is hiring a Dispatch & Scheduling Coordinator to support customers and field staff. The role offers Monday–Friday, 8:00 AM–4:30 PM with OT opportunities and a temp-to-hire path after 480 hours.

You will manage calls, document requests, prioritize tasks, and coordinate field service appointments to ensure smooth operations. The ideal candidate is organized, detail-oriented, and able to think quickly under pressure while maintaining excellent customer service and

Competenze

• Previous customer service, administrative, scheduling, dispatch, or office support experience.
• Strong communication and phone skills.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Strong problem-solving and organizational skills.
• Basic computer proficiency, including Microsoft Office.
• Positive attitude and strong desire to learn and grow.
• Stable work history with demonstrated reliability and longevity.

Mansioni

• Answer and direct incoming calls professionally and efficiently.
• Gather and document customer service requests and new loss information.
• Prioritize incoming requests based on urgency and business needs.
• Coordinate and schedule appointments for field service teams.
• Conduct appointment confirmations and follow-up communications.
• Welcome and assist visitors entering the office.
• Perform general administrative and office support duties.
• Maintain accurate records and update information within company systems.
• Communicate effectively with customers, technicians, and internal team members to ensure smooth operations.

Conoscenze

Communication skills

Phone skills

Prioritization

Multitasking

Problem solving

Microsoft Office

Reliability

Descrizione del lavoro

Dispatch & Scheduling CoordinatorRamsey, MN$20.00/hourMonday-Friday | 8:00 AM - 4:30 PM (Overtime opportunities available)Temp-to-Hire | Conversion after 480 hours

About the Opportunity

A growing service organization is seeking a Dispatch & Scheduling Coordinator to join its team. This role is ideal for someone who enjoys helping customers, managing multiple priorities, and keeping operations running smoothly in a fast-paced environment.The successful candidate will be organized, detail-oriented, and able to think quickly when coordinating schedules, handling incoming requests, and supporting both customers and field staff. This is an excellent opportunity for someone looking to build a long-term career with a company that values growth, teamwork, and outstanding customer service.

Key Responsibilities

Answer and direct incoming calls professionally and efficiently.Gather and document customer service requests and new loss information.Prioritize incoming requests based on urgency and business needs.Coordinate and schedule appointments for field service teams.Conduct appointment confirmations and follow-up communications. Welcome and assist visitors entering the office.Perform general administrative and office support duties.Maintain accurate records and update information within company systems.Communicate effectively with customers, technicians, and internal team members to ensure smooth operations.

Qualifications

RequiredPrevious customer service, administrative, scheduling, dispatch, or office support experience.Strong communication and phone skills.Ability to prioritize tasks and manage multiple responsibilities simultaneously.Strong problem-solving and organizational skills.Basic computer proficiency, including Microsoft Office.Positive attitude and strong desire to learn and grow.Stable work history with demonstrated reliability and longevity.

Preferred

Previous dispatch, scheduling, logistics, call center, or service industry experience.Experience handling high-volume phone calls and coordinating appointments.Sales or customer-facing experience.

What We're Looking For

Positive, energetic, and customer-focused personalityStrong sense of urgency and follow-throughExcellent multitasking skillsDependable and team-oriented mindsetAbility to remain calm under pressureAdaptability and willingness to learn new processes

Compensation & Benefits

During the Contract PeriodMedical, dental, and vision coverageLife insurance and short-term disabilityAccident and critical illness coverageEarned sick and safe timeEmployee discount programsUpon Permanent Hire100% employer-paid medical and vision coverage for employeesDental insurancePaid holidays and vacation time401(k) with employer matchBonus opportunitiesCareer growth and advancement opportunities

Why You'll Love Working Here

Opportunity to join a growing organizationSupportive and team-oriented environmentHands-on training and developmentClear path for advancementFast-paced and engaging workdayCompany culture focused on service, teamwork, and continuous improvement

If you enjoy helping people, solving problems, and keeping operations organized, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.