Dispatcher

kbs; Atlanta (GA); On-site; USD 25,000 - 29,000; Full time

Job summary

kbs in Atlanta is seeking a detail-oriented dispatcher to support a fast-paced service organization by coordinating daily service appointments and serving as the central communication hub between customers, office staff, and field technicians.

The role emphasizes problem-solving, organization, and customer service, with responsibilities spanning data entry, scheduling, and ensuring service requests stay on track while maintaining professional communication and teamwork.

Qualifications

• Background in administrative support or customer service.
• Interpersonal skills and ability to communicate effectively with customers and coworkers.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Proficiency with Microsoft Office, scheduling software, CRM platforms, and databases.
• Industry knowledge in service, maintenance, construction, or facility support is helpful but not required.

Responsibilities

• Coordinate Daily Service Appointments: Schedule, modify, and prioritize work orders while balancing technician availability and customer needs.
• Provide Outstanding Customer Support: Communicate with customers regarding appointments, service status updates, and general questions.
• Facilitate Team Communication: Ensure technicians have the information and resources needed to complete assignments successfully.
• Maintain Accurate Data: Enter and update customer details, service records, and operational information within company systems.
• Track Service Activity: Monitor the progress of active work orders and assist in keeping projects on schedule.
• Address Service Issues: Respond to schedule adjustments, urgent service requests, and customer concerns in a timely and professional manner.
• Perform Administrative Functions: Prepare reports, organize documentation, and assist with various office support activities.
• Support Operational Excellence: Work closely with management and team members to improve processes, efficiency, and customer satisfaction.

Skills

Customer service

Administrative support

Organization

Multitasking

Communication

Tools

Microsoft Office

Scheduling software

CRM platforms

Database systems

Job description

We are seeking a detail-oriented dispatcher to support the day-to-day operations of a fast-paced service organization. In this role, you will serve as a central point of communication between customers, office personnel, and field technicians while helping ensure that service requests are handled efficiently. This position is ideal for someone who thrives in a structured environment, enjoys problem-solving, and takes pride in delivering excellent customer support.

Compensation: $18-$21 per hour based on experience, skills, and qualifications.

Primary Responsibilities

• Coordinate Daily Service Appointments: Schedule, modify, and prioritize work orders while balancing technician availability and customer needs.
• Provide Outstanding Customer Support: Communicate with customers regarding appointments, service status updates, and general questions.
• Facilitate Team Communication: Ensure technicians have the information and resources needed to complete assignments successfully.
• Maintain Accurate Data: Enter and update customer details, service records, and operational information within company systems.
• Track Service Activity: Monitor the progress of active work orders and assist in keeping projects on schedule.
• Address Service Issues: Respond to schedule adjustments, urgent service requests, and customer concerns in a timely and professional manner.
• Perform Administrative Functions: Prepare reports, organize documentation, and assist with various office support activities.
• Support Operational Excellence: Work closely with management and team members to improve processes, efficiency, and customer satisfaction.

Qualifications

• Professional Experience: Background in administrative support, customer service, service coordination, office operations, or a similar position preferred.
• Interpersonal Skills: Ability to communicate effectively with customers, coworkers, and external contacts.
• Organizational Strength: Capable of handling multiple assignments, prioritizing tasks, and meeting deadlines.
• Technology Proficiency: Comfortable using Microsoft Office applications, scheduling software, database systems, or CRM platforms.
• Industry Knowledge: Experience working in service, maintenance, construction, facility support, or trade-related environments is beneficial but not required.

What Makes Someone Successful in This Position?

• Maintains focus and organization in a busy office environment.
• Approaches challenges with a proactive and solution-oriented mindset.
• Pays close attention to detail and follows through on commitments.
• Builds positive relationships with customers and coworkers.
• Demonstrates reliability, professionalism, and strong customer service skills.