Dispatcher

Ultimate Staffing; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Ultimate Staffing is seeking a highly organized Dispatcher to join our plumbing team in Los Angeles. You will coordinate service calls, schedule technicians, and maintain clear communication with customers to ensure efficient daily operations.

The role requires handling multiple priorities in a fast-paced environment, with strong organizational and communication skills, and experience with CRM and work order software. Join a supportive team in a dynamic service setting.

Qualifications

• Experience in dispatching, scheduling, or customer service preferred.
• Experience in plumbing/HVAC/service industry is a plus.
• Strong organizational and multitasking abilities.

Responsibilities

• Receive incoming service requests from customers via phone, email, and online platforms.
• Schedule and dispatch plumbing technicians based on availability, location, urgency, and skill set.
• Coordinate daily routes and adjust schedules to maximize efficiency.
• Maintain regular communication with technicians regarding job status, delays, and emergencies.
• Provide exceptional customer service and timely updates to clients.
• Create and manage work orders within the company software system.
• Assist with light invoicing, including generating invoices, reviewing billing information, and submitting customer invoices.
• Monitor job completion and ensure all required documentation is accurately recorded.
• Follow up with customers regarding completed services and satisfaction.
• Maintain accurate records of service calls, customer information, and technician schedules.
• Support the office team with administrative duties as needed.

Skills

Dispatching

Scheduling

Customer service

Multitasking

Communication

Attention to detail

Tools

Excel

Outlook

Word

CRM software

Work order software

Job description

We are seeking a highly organized and customer-focused Dispatcher to join our plumbing team. The Dispatcher will be responsible for coordinating service calls, scheduling technicians, communicating with customers, and ensuring efficient daily operations. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and can effectively manage multiple priorities.

Key Responsibilities

• Receive incoming service requests from customers via phone, email, and online platforms.
• Schedule and dispatch plumbing technicians based on availability, location, urgency, and skill set.
• Coordinate daily routes and adjust schedules as needed to maximize efficiency.
• Maintain regular communication with technicians regarding job status, delays, and emergency calls.
• Provide exceptional customer service and timely updates to clients.
• Create and manage work orders within the company software system.
• Assist with light invoicing, including generating invoices, reviewing billing information, and submitting customer invoices.
• Monitor job completion and ensure all required documentation is accurately recorded.
• Follow up with customers regarding completed services and satisfaction.
• Maintain accurate records of service calls, customer information, and technician schedules.
• Support the office team with administrative duties as needed.

Qualifications

• Previous dispatching, scheduling, customer service, or administrative experience preferred.
• Experience in the plumbing, HVAC, construction, or service industry is a plus.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with dispatching, work order, or CRM software preferred.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and accuracy.

Desired Skills and Experience

We are seeking a highly organized and customer-focused Dispatcher to join our plumbing team. The Dispatcher will be responsible for coordinating service calls, scheduling technicians, communicating with customers, and ensuring efficient daily operations. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and can effectively manage multiple priorities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.