Dispatch/Scheduling Specialist

ADP, Inc.; San Jose (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

ADP, Inc. is seeking a Dispatch/Scheduling Specialist in San Jose, CA to support the operations team. The role requires handling complex scheduling and dispatch for multiple technicians, delivering excellent customer service, and maintaining organized documentation.

This full-time position pays $22.00 to $25.00 hourly. Strong communication, organization, and teamwork are essential to drive efficiency and resolution.

Qualifications

• Excellent customer service skills with tact and judgment.
• Strong phone and email etiquette with good written communication.

Responsibilities

• Drive customer service interactions and resolutions.
• Handle scheduling and dispatch of multiple technicians.
• Maintain organized documents and procedures.
• Perform a variety of tasks as needed.
• Communicate effectively and work within a team.
• Ensure operational excellence and resolve issues as they arise.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team oriented

Scheduling/dispatch experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatch/Scheduling Specialist

Full Time San Jose, CA, US

Salary Range: $22.00 To $25.00 Hourly

We are seeking an ambitious individual who has the attitude, entrepreneurial spirit, and the drive to be part of the operations team to drive effectiveness and efficiency.

RESPONSIBILITIES

• Drive industry leading customer service interactions and resolutions.
• Exceptionally organized with documents, procedures and office work area.
• Willingness to perform a variety of tasks as requested.
• Handle complex scheduling and dispatch of multiple technicians
• Energetic & Self Motivated.
• Strong Communication skills.
• Ensure operational excellence and solve issues as they arise.

SKILLS

• Excellent customer service skills with the ability to use judgment and tact with customers.
• Excellent phone and email etiquette with effective verbal and written skills.
• Ability to learn quickly, highly organized, able to multitask and work in a Team oriented environment
• Strong interpersonal skills, flexible, professional, easy to get along with and enthusiastic.
• A positive problem-solving attitude.
• Scheduling & any dispatch experience is a plus
• Experience using online calendars and/or dispatch software programs is a plus