LCL12 Sales Administration HSP (Dispatch - Clerk 8)

CenterPoint Energy; Minneapolis (MN); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

HSA contributions

401(k) match

Tuition reimbursement

Paid holidays

Paid time off

Flexible schedule

Job summary

CenterPoint Energy is seeking a full-time dispatcher/order processor to schedule and route equipment installation jobs, coordinating with installers, customers, and inspectors. The role emphasizes efficient use of resources, maintaining strong installer relations, and supporting customer satisfaction.

The position requires a high school diploma and at least two years of order processing or dispatch experience, with SAP and CRM familiarity.

Qualifications

• Two years of order processing or dispatch experience.
• Ability to work with customers and installers to maintain satisfaction.

Responsibilities

• Schedules and routes installation jobs daily based on installer availability and location.
• Enters orders into CRM daily with up-to-date installer information.
• Processes down payments in SAP and forwards to Remittance.
• Coordinates communication among customers, installers, sales reps and inspectors.
• Develops tracking systems to monitor efficiency and customer interactions.

Skills

Order processing

Dispatch coordination

CRM

SAP

Education

High school diploma

Tools

SAP

CRM

Internal systems

Job description

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision

Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Job Summary

Schedules and routes equipment installation jobs to internal and external installers. Maintains positive installer relations while maximizing installer productivity through the effective use of resources based on installation requirements, geographic areas, and installer availability. Supports the quality assurance process through customer follow-up, problem resolution, and utilization of internal resources to achieve a high level of customer satisfaction.

Essential Functions

• Schedules and routes equipment installation jobs daily utilizing installer availability, expertise, and geographical location.
• Develops and communicates contingencies when demand exceeds capacity.
• Enters orders into CRM daily with updated installer information.
• Processes down payments in SAP and forwards to Remittance daily.
• Prints and distributes customer thank you letters with permit numbers at appropriate intervals.
• Ensures proper communication between the customer, installer, sales representative, and city inspector to ensure customer expectations are met.
• Uses independent judgment to identify problems at their source and aids in the negotiation of settlements while making decisions that affect cost, margin, customer satisfaction and business growth objectives.
• Develops tracking and monitoring systems for efficiency and timely customer interaction.
• Provides flexibility in job duties and willingness to complete other tasks as needed to back up other positions.

Education Description

Requires a high school diploma or the equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division and the calculation of fractions and/or percentages), grammar and punctuation.

Experience

• Requires two years of order processing or dispatch experience in service or sales environment.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What We Bring To You

• Competitive pay
• Benefits eligibility begins on your first day
• Medical, Dental, Vision Benefits
• Health Savings Account (HSA) with a company contribution
• Health/Dependent Care Flexible Spending Accounts
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
• Flexible work schedule, paid holidays and paid time off
• Paid training
• Professional growth and development programs including tuition reimbursement
• Life, AD&D, Disability
• Employee Assistance Program (EAP)
• Transit subsidies
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

Job Type: Full Time

• 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Compensation Rate: 27.02 Hourly

CenterPoint Energy is required by Minnesota law to provide a good faith estimate of the starting fixed pay rate at the time of posting for the opportunity. This hourly compensation is specific to Minnesota and the pay rate negotiated in the applicable Collective Bargaining Agreement.