Dispatch & Route Operations Lead

Transport LLC; New York (NY); Presencial; USD 60 000 - 75 000; Tempo integral

Resumo da oferta

Leesel Transportation Corp. in New York seeks a Dispatch Supervisor to oversee daily routing and dispatch operations. Coordinate drivers, monitors, vehicles, and staff to ensure safe, efficient, and on-time service.

You will supervise dispatch activities, manage interruptions, support drivers, monitor route performance, and ensure compliance with DOT and company policies. Strong communication and organizational skills are essential in a fast-paced environment.

Qualificações

• Strong knowledge of transportation operations, routing, and dispatch procedures.
• Proficiency with dispatch software, GPS systems, and Microsoft Office applications.
• Ability to work in a fast-paced environment and effectively manage multiple priorities.

Responsabilidades

• Supervise daily dispatch operations and coordinate transportation services to ensure on-time route performance.
• Monitor driver, attendant, and vehicle availability and make adjustments as needed to support service requirements.
• Communicate with drivers, attendants, school personnel, parents, and management regarding route issues, delays, and operational concerns.
• Respond to accidents, breakdowns, emergencies, and other service disruptions by implementing appropriate contingency plans.
• Utilize routing, GPS, and communication systems to monitor route performance and vehicle locations.
• Ensure all routes are properly covered and assist with driver assignments, route changes, and substitutions.
• Maintain accurate dispatch records, logs, reports, and documentation.
• Support driver and attendant training by reinforcing company policies, safety procedures, and operational expectations.
• Monitor compliance with DOT, state, local, and company regulations.
• Assist with employee coaching, attendance tracking, and performance management of dispatch staff.
• Collaborate with operations, safety, maintenance, and customer service departments to ensure seamless service delivery.
• Identify operational improvement opportunities and recommend solutions to improve efficiency and customer satisfaction.
• Participate in startup planning, route implementation, and special transportation events as needed.
• Perform other duties as assigned.

Conhecimentos

Communication skills

Problem-solving

Organizational skills

Manage multiple priorities

After-hours response

Formação académica

High school diploma or equivalent

Associate or bachelor's degree preferred

Ferramentas

Dispatch software

GPS systems

Microsoft Office

Descrição da oferta de emprego

Leesel Transportation Corp. in New York seeks a Dispatch Supervisor to oversee daily routing and dispatch operations. Coordinate drivers, monitors, vehicles, and staff to ensure safe, efficient, and on-time service.

You will supervise dispatch activities, manage interruptions, support drivers, monitor route performance, and ensure compliance with DOT and company policies. Strong communication and organizational skills are essential in a fast-paced environment.