Dispatch Supervisor BILINGUAL IN SPANISH

Beacon Mobility; Bronx (WY); On-site; USD 55,000 - 75,000; Full time

Job summary

Leesel Transportation Corp. in New York's Bronx area is seeking a Dispatch Supervisor to lead daily dispatch operations, coordinate transportation services, and ensure on-time route performance. You will monitor driver, attendant, and vehicle availability, respond to disruptions with contingency plans, and maintain dispatch records.

Strong communication and organizational skills are essential. Experience in school bus transportation and proficiency with dispatch software, GPS, and Microsoft

Qualifications

• Two years of transportation, logistics, dispatch, or operations experience.
• One year of supervisory or leadership experience preferred.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Valid driver’s license required.
• School bus transportation experience preferred.

Responsibilities

• Supervise daily dispatch operations and coordinate transportation services to ensure on-time route performance.
• Monitor driver, attendant, and vehicle availability and make adjustments as needed to support service requirements.
• Communicate with drivers, attendants, school personnel, parents, and management regarding route issues, delays, and operational concerns.
• Respond to accidents, breakdowns, emergencies, and other service disruptions by implementing appropriate contingency plans.
• Utilize routing, GPS, and communication systems to monitor route performance and vehicle locations.
• Ensure all routes are properly covered and assist with driver assignments, route changes, and substitutions.
• Maintain accurate dispatch records, logs, reports, and documentation.
• Support driver and attendant training by reinforcing company policies, safety procedures, and operational expectations.
• Monitor compliance with DOT, state, local, and company regulations.
• Assist with employee coaching, attendance tracking, and performance management of dispatch staff.
• Collaborate with operations, safety, maintenance, and customer service departments to ensure seamless service delivery.
• Identify operational improvement opportunities and recommend solutions to improve efficiency and customer satisfaction.
• Participate in startup planning, route implementation, and special transportation events as needed.
• Perform other duties as assigned.

Skills

Transportation operations

Dispatch procedures

Communication skills

Problem-solving

Organizational skills

Leadership experience

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Dispatch software

GPS systems

Microsoft Office

Job description

Leesel Transportation Corp.

Responsibility Profile:

Supervise daily dispatch operations and coordinate transportation services to ensure on-time route performance.

Monitor driver, attendant, and vehicle availability and make adjustments as needed to support service requirements.

Communicate with drivers, attendants, school personnel, parents, and management regarding route issues, delays, and operational concerns.

Respond to accidents, breakdowns, emergencies, and other service disruptions by implementing appropriate contingency plans.

Utilize routing, GPS, and communication systems to monitor route performance and vehicle locations.

Ensure all routes are properly covered and assist with driver assignments, route changes, and substitutions.

Maintain accurate dispatch records, logs, reports, and documentation.

Support driver and attendant training by reinforcing company policies, safety procedures, and operational expectations.

Monitor compliance with DOT, state, local, and company regulations.

Assist with employee coaching, attendance tracking, and performance management of dispatch staff.

Collaborate with operations, safety, maintenance, and customer service departments to ensure seamless service delivery.

Identify operational improvement opportunities and recommend solutions to improve efficiency and customer satisfaction.

Participate in startup planning, route implementation, and special transportation events as needed.

Perform other duties as assigned.

Qualifications

Two (2) years of transportation, logistics, dispatch, or operations experience.

One (1) year of supervisory or leadership experience preferred.

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Strong knowledge of transportation operations, routing, and dispatch procedures.

Proficiency with dispatch software, GPS systems, and Microsoft Office applications.

Excellent communication, problem-solving, and organizational skills.

Ability to work in a fast-paced environment and effectively manage multiple priorities.

Ability to respond to after-hours operational emergencies when required.

School bus transportation experience preferred.

Valid driver’s license required.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Leesel Transportation is a Special and Regular Education Transportation provider in the New York City area. Headquartered in The Bronx, we serve the NYC Department of Education, as well as some other NYC pre-K and private school programs. Our caring and passionate team makes a difference every day in our students’ lives because we truly love what we do.